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Old 03-26-2020, 05:37 PM   #11
anter01
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Join Date: Mar 2020
Posts: 2
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Quote:
Originally Posted by JakubDabrowski View Post
Hello Everyone,

Thank you for notifying as about this issue!

I want to inform all of you that our Engineering Team is aware of it and is already working on resolving this case.

What I would need for helping them would be to gather the log files from every person that is suffering from the problem.

Please edit your post and attach log files by following this guide: https://support.displaylink.com/know...to-displaylink

We would be grateful if any new users experiencing this problem could post a message with gathered logs.

Your help is much appreciated!

Best regards,
Jakub
Hi, I also got a blank screen/no HDMI signal on the external monitor, I've attached the logs.
My config is Macbook Air 2012 connected to Asus VE278Q using a Mini DisplayPort to HDMI cable. I was on Mojave and everything was fine, now I upgraded to Catalina 10.15.4 and the external monitor stopped working.
Attached Files
File Type: zip DisplayLinkInfo_Output_20200326_192353.zip (568.4 KB, 4 views)

Last edited by anter01; 03-26-2020 at 06:35 PM.
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