Device issue after upgrade to MacOS 10.15.4

JakubDabrowski · 03-30-2020, 12:56 PM

Hello Powie and JPBougie,

DisplayLink software only enables products with DisplayLink technology. Based on your log files and devices used by you I may see that they are not using DL powered devices. We advise you to check with your manufacturer as we do not believe this device features DisplayLink technology. We are looking into this issue and how to overcome it. In the meantime, having third party devices impacted seems to suggest this issue does not come from DisplayLink driver.

Best regards,
Jakub

03-30-2020, 12:56 PM	#18
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 268	Hello Powie and JPBougie, DisplayLink software only enables products with DisplayLink technology. Based on your log files and devices used by you I may see that they are not using DL powered devices. We advise you to check with your manufacturer as we do not believe this device features DisplayLink technology. We are looking into this issue and how to overcome it. In the meantime, having third party devices impacted seems to suggest this issue does not come from DisplayLink driver. Best regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution