HDMI audio is not working (Laptop is connected to LG TV via hdmi)

[displaylinkuser]

I've a 20 meters HDMI cable

Is it a problem?

[displaylinkuser]

I remind that the TV audio works perfectly when the HDMI is connected directly to the laptop and TV.

[KatarzynaCzaja]

Hi,

The length of the new cable should be okay.
When you are connected through the dock to the TV do you see the TV showing in the Sound settings -> Output devices? Or does it not show at all?

Best regards,
Katarzyna

[displaylinkuser]

It is not showing.

The LG-TV audio device shows and works properly only if I connect the HDMI directly to the laptop from the LG TV.

If I connect the hdmi cable to the docking station then I won't see the LG-TV audio as a playback device at all, even if I enable and display the disables devices.

(windows 10 / Laptop asus)


What do you think is the issue?

[KatarzynaCzaja]

Hello,

Please try to re-install our drivers:

1. Follow the instructions in the link here: https://support.displaylink.com/know...ink-software-o
2. Reboot the PC.
3. Then download and run the file under following link: https://www.displaylink.com/downloads/file?d=64
4. Reboot the PC.
5. Install our latest driver which can be found here: https://www.displaylink.com/downloads/file?id=1545

Let me know then if the issue persists.
Thank you,
Katarzyna

[displaylinkuser]

Any other solution?

[KatarzynaCzaja]

Hello,

Could you please paste the playback settings screenshot when everything is connected as you wish it to work?
Also, can you tell what is connected on which plugs on the dock?

Thank you,
Katarzyna