Dock Station Diamond Multimedia Ultra Dock DS3900V2 Does not Work with Win10

[JakubDabrowski]

Hello,

Thank you for reaching out to us here on the forum.

May you please follow the 3rd link in my signature and gather log files for me? I would like to verify them.

In the meantime, you may continue with the following testing as to verify a potential hardware issues:

• Plug the dock into a different USB port - This will confirm that there is not an issue with the original USB port
• Inspect the USB Up-Link port on the dock for damage - This could cause connectivity issues
• Replace the USB cable connected to the dock and computer - This will confirm that there isn't an issue with the cable
• Plug the dock into a USB 2.0 port or a USB 2.0 extension cable to force the dock to enumerate down to USB 2.0 mode - This will confirm if there is an issue on the USB 3.0 path
• Does the device behave the same when plugged into another computer? - This will confirm if the issue lays with the original computer or dock.

Thank you for your feedback.

Best regards,
Jakub