Dock Station Diamond Multimedia Ultra Dock DS3900V2 Does not Work with Win10

[AlvaroIzaguirre]

Regarding your points:

Plug the dock into a different USB port - This will confirm that there is not an issue with the original USB port
Already done, there is no changes on the status

Inspect the USB Up-Link port on the dock for damage - This could cause connectivity issues
There is no issues on the cable

Replace the USB cable connected to the dock and computer - This will confirm that there isn't an issue with the cable
There are no issues with the cable, the dock works in another laptop

Plug the dock into a USB 2.0 port or a USB 2.0 extension cable to force the dock to enumerate down to USB 2.0 mode - This will confirm if there is an issue on the USB 3.0 path
The laptop in which does not work only has USB 3.0 ports, also I connect the dock with a USB-C adapter and with a multi port, still the laptop does not recognizes the dock

Does the device behave the same when plugged into another computer? - This will confirm if the issue lays with the original computer or dock.
The dock works OK with the another laptop

I will load the logs later today