Dock Station Diamond Multimedia Ultra Dock DS3900V2 Does not Work with Win10

JakubDabrowski · 06-15-2020, 12:12 PM

Hello,

Thank you for your patience and log files.

Based on them I believe that there may be an issue with the USB hub. As you said that the dock works with USB 2.0, may you please connect it by using the 2.0 cable? Even though you are not having a 2.0 port on your laptop you may use a 2.0 extension cable and connect it which will force the port to enumerate in 2.0 mode.

Thank you for checking that for me as beside it I do not see any software issue that could be causing this outcome for you.

Best regards,
Jakub

06-15-2020, 12:12 PM	#7
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 268	Hello, Thank you for your patience and log files. Based on them I believe that there may be an issue with the USB hub. As you said that the dock works with USB 2.0, may you please connect it by using the 2.0 cable? Even though you are not having a 2.0 port on your laptop you may use a 2.0 extension cable and connect it which will force the port to enumerate in 2.0 mode. Thank you for checking that for me as beside it I do not see any software issue that could be causing this outcome for you. Best regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution