MacOS 11 M1 DisplayLinkManager Crashes and System logs out user

[hlitgtg]

Had the exact same problem. Solved with the method from this post by jailbreak.

Originally Posted by jailbreak

The steps from the first post DID work for me (I rotated a display on M1 and found out it didn't work), here's what I did to recover:

• unplugged the docking station
• removed TWO files - yes there are two files: one is in system-wide /Library/Preferences, and the other is in your home directory - note the "~" character in beginning of the path!
• rebooted
• reconnected the dock, all works fine in landscape mode

Paste below line in the Terminal and hit Enter to see exact locations of files you need to remove:

for f in /Library/Preferences/com.apple.windowserver* ~/Library/Preferences/ByHost/com.apple.windowserver*; do echo $f; done

Hope this helps.....

[valdirjrpv]

Guys, so even with version 1.3, I can't even try to rotate the monitor? Risky? Still, do we have support? MAKES MONTHS ... = (

[KatarzynaCzaja]

Originally Posted by valdirjrpv

Guys, so even with version 1.3, I can't even try to rotate the monitor? Risky? Still, do we have support? MAKES MONTHS ... = (

Rotation currently requires an Intel-based computer on macOS Big Sur 11.0 and later.
Display rotation is yet available on computers using Apple M1 silicon. This feature is under development.

For anyone having issues with the logouts please make sure that with M1 computers you do not have any of your screens rotated.

We have received reports of crashes and subsequent user logouts on MacOS machines with M1 chips, usually triggered by setting screen rotation.

1. If you are experiencing such issues, please do the following:
2. Unplug the dock and restart your machine to make it operational again.
3. Download fixing script from our website: Reset macOS display persistence.
4. Unpack the archive, so that you have ResetDisplayPrefs v1.20.command in your Downloads folder.
5. Run Terminal and execute these commands to run the script:
   

   cd ~/Downloads
   chmod +x ResetDisplayPrefs\ v1.20.command
   sudo ./ResetDisplayPrefs\ v1.20.command

6. The script has to be run with administrator privileges, this is required to forcefully delete defective system settings. Type in your password and press enter.
7. The script will display list of display-related settings files that will be deleted and will ask for confirmation before proceeding.
8. After confirmation the script will delete those files, forcing MacOS to recreate them from scratch.
9. After the script finishes it will ask you to reboot your machine. You can plug in your dock after reboot and the issue should be resolved.

Best regards,
Katarzyna

[rboerner]

Originally Posted by KatarzynaKowalczyk

Rotation currently requires an Intel-based computer on macOS Big Sur 11.0 and later.
Display rotation is yet available on computers using Apple M1 silicon. This feature is under development.

For anyone having issues with the logouts please make sure that with M1 computers you do not have any of your screens rotated.

We have received reports of crashes and subsequent user logouts on MacOS machines with M1 chips, usually triggered by setting screen rotation.

1. If you are experiencing such issues, please do the following:
2. Unplug the dock and restart your machine to make it operational again.
3. Download fixing script from our website: Reset macOS display persistence.
4. Unpack the archive, so that you have ResetDisplayPrefs v1.20.command in your Downloads folder.
5. Run Terminal and execute these commands to run the script:
   

   cd ~/Downloads
   chmod +x ResetDisplayPrefs\ v1.20.command
   sudo ./ResetDisplayPrefs\ v1.20.command

6. The script has to be run with administrator privileges, this is required to forcefully delete defective system settings. Type in your password and press enter.
7. The script will display list of display-related settings files that will be deleted and will ask for confirmation before proceeding.
8. After confirmation the script will delete those files, forcing MacOS to recreate them from scratch.
9. After the script finishes it will ask you to reboot your machine. You can plug in your dock after reboot and the issue should be resolved.

Best regards,
Katarzyna

The post above mentions a script to download, however it does not include a download link.

I am aware of a link to download version 1.10 of the Reset Display Persistence script --> https://www.displaylink.com/downloads/file?d=145

However the instructions from DisplayLink mention version 1.20. Is there an updated link available to the version DisplayLink mentions?

[KatarzynaCzaja]

Originally Posted by rboerner

The post above mentions a script to download, however it does not include a download link.

I am aware of a link to download version 1.10 of the Reset Display Persistence script --> https://www.displaylink.com/downloads/file?d=145

However the instructions from DisplayLink mention version 1.20. Is there an updated link available to the version DisplayLink mentions?

Thank you for pointing that out, I corrected the post and added the link.

[Gorg]

Originally Posted by KatarzynaKowalczyk

Rotation currently requires an Intel-based computer on macOS Big Sur 11.0 and later.
Display rotation is yet available on computers using Apple M1 silicon. This feature is under development.

For anyone having issues with the logouts please make sure that with M1 computers you do not have any of your screens rotated.

We have received reports of crashes and subsequent user logouts on MacOS machines with M1 chips, usually triggered by setting screen rotation.

1. If you are experiencing such issues, please do the following:
2. Unplug the dock and restart your machine to make it operational again.
3. Download fixing script from our website: Reset macOS display persistence.
4. Unpack the archive, so that you have ResetDisplayPrefs v1.20.command in your Downloads folder.
5. Run Terminal and execute these commands to run the script:
   

   cd ~/Downloads
   chmod +x ResetDisplayPrefs\ v1.20.command
   sudo ./ResetDisplayPrefs\ v1.20.command

6. The script has to be run with administrator privileges, this is required to forcefully delete defective system settings. Type in your password and press enter.
7. The script will display list of display-related settings files that will be deleted and will ask for confirmation before proceeding.
8. After confirmation the script will delete those files, forcing MacOS to recreate them from scratch.
9. After the script finishes it will ask you to reboot your machine. You can plug in your dock after reboot and the issue should be resolved.

Best regards,
Katarzyna

Thank you for this, completely fixed the issue for me! Looking forward to the screen rotation update.

I can't believe apple doesn't support these things automatically and makes their customers find 3rd party solutions. Does no one working at apple use 2+ monitors or vertical monitors!?

Anyway, thanks displaylink, you guys are doing god's work!

[press_play]

Thanks for this thread, it saved me. I kept crashing and being logged out due to having a display rotated. Where can I follow the update to enable rotated displayed on M1 chip MacBooks?

[karlissimo]

Hi all. Thank you a lot for the solutions here, helped me a lot with getting out of logging out cycle.

I recently found a way, how to have two monitors where one monitor is rotated. MacBook has two USB-C ports. Use one port with DriverLink to connect one external monitor (which is NOT going to be rotated), and use the second USB-C port with a different hub (I used HyperDrive) to connect the second monitor to it, which allows rotation.

Enjoy!

[kckingc]

Originally Posted by KatarzynaKowalczyk

Rotation currently requires an Intel-based computer on macOS Big Sur 11.0 and later.
Display rotation is yet available on computers using Apple M1 silicon. This feature is under development.

For anyone having issues with the logouts please make sure that with M1 computers you do not have any of your screens rotated.

We have received reports of crashes and subsequent user logouts on MacOS machines with M1 chips, usually triggered by setting screen rotation.

1. If you are experiencing such issues, please do the following:
2. Unplug the dock and restart your machine to make it operational again.
3. Download fixing script from our website: Reset macOS display persistence.
4. Unpack the archive, so that you have ResetDisplayPrefs v1.20.command in your Downloads folder.
5. Run Terminal and execute these commands to run the script:
   

   cd ~/Downloads
   chmod +x ResetDisplayPrefs\ v1.20.command
   sudo ./ResetDisplayPrefs\ v1.20.command

6. The script has to be run with administrator privileges, this is required to forcefully delete defective system settings. Type in your password and press enter.
7. The script will display list of display-related settings files that will be deleted and will ask for confirmation before proceeding.
8. After confirmation the script will delete those files, forcing MacOS to recreate them from scratch.
9. After the script finishes it will ask you to reboot your machine. You can plug in your dock after reboot and the issue should be resolved.

Best regards,
Katarzyna

Hi, the link goes to the DisplayLink installer, not the ResetDisplayPrefs tool. Is there another link?

[JakubDabrowski]

Originally Posted by kckingc

Hi, the link goes to the DisplayLink installer, not the ResetDisplayPrefs tool. Is there another link?

Hello,

Here is the new link for you, please try with it: https://synaptics.com/products/displ...sistence-reset

Best regards,
Jakub