Windows 8 and USB 3.0 with Kensington SD3500

[jjp]

Originally Posted by Wim

We believe that this is an issue with the firmware in the USB 3.0 hub in the dock and not connected to DisplayLink. The issue can occur with Windows 8 on some Intel platforms.

We have made Kensington aware of the issue and would suggest contacting Kensington support to get this resolved.

Wim

Hi Wim, thanks for the feedback.
I have uninstalled the previous version of the display link software, as well as the "Kensington" software that was in fact only the previous version of the displaylink software.
I now have only installed the latest 7.1M1 version (7.1.45135.0), but it is still not working when connected via USB 3.0.
I have raised an incident to the kensington support stating your feedback.

Nevertheless, do you know why I can only manage to see one of the 2 extra dual monitors when I am working in USB 2.0?
There is a DVI connection on the docking station and an HDMI connection, only the DVI connection seems to be working, the display connected to the HDMI connection is not seen by the system.
I have of course tried changing cables and monitors, which are working fine. In fact, I connect to the DVI connection with an HDMI cable and a HDMI/DVI converter connector. So it's really the HDMI connection on the docking station that I cannot see.
Any clue why this is the case? At least I would have everything working in USB 2.0 :-(
Thx