D6000 not detecting S2721QS monitor

fuelof · 04-18-2022, 01:04 PM

Thank you for your prompt and helpful assistance.

Wanted to document the resolution in case other users were in a similar situation in the future:

I found out Dell would not service the dock without a Dell Service Tag (e.g., "Express Service Code" or similar code). I purchased from Amazon's Dell Store, and Dell does not include these codes with docks sold through Amazon's Dell Store.

Luckily, after Amazon learned the reasons why Dell would do nothing in this case, Amazon immediately sent me a new dock. Amazon only requested I send them the malfunctioning dock, at no charge to me.

So far the new dock works perfectly!

04-18-2022, 01:04 PM	#10
fuelof Junior Member Join Date: Mar 2022 Posts: 6	Thank you for your prompt and helpful assistance. Wanted to document the resolution in case other users were in a similar situation in the future: I found out Dell would not service the dock without a Dell Service Tag (e.g., "Express Service Code" or similar code). I purchased from Amazon's Dell Store, and Dell does not include these codes with docks sold through Amazon's Dell Store. Luckily, after Amazon learned the reasons why Dell would do nothing in this case, Amazon immediately sent me a new dock. Amazon only requested I send them the malfunctioning dock, at no charge to me. So far the new dock works perfectly!