Dock Corrupting EDID

KatarzynaCzaja · 05-31-2022, 10:44 AM

Hello,

Thank you for for reporting the issues.

We will have to investigate this case individually as you mentioned the large number of affected devices. Can you please contact us directly by sending an email to technical-enquiries@synaptics.com and also providing more details on what the docking stations are in use and monitors?
Also we will need logfiles gathered from some computers that experience these problems. Please follow the article How can I report Windows issues to DisplayLink?

Thank you,
Katarzyna

05-31-2022, 10:44 AM	#2
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello, Thank you for for reporting the issues. We will have to investigate this case individually as you mentioned the large number of affected devices. Can you please contact us directly by sending an email to technical-enquiries@synaptics.com and also providing more details on what the docking stations are in use and monitors? Also we will need logfiles gathered from some computers that experience these problems. Please follow the article How can I report Windows issues to DisplayLink? Thank you, Katarzyna __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution