Grey Screen with Citrix and DisplayLink

ashpat · 02-09-2023, 04:27 PM

Hi

When i connect my mac laptop (Mac Book Pro M2) to the docking station (Plugable USB-C Docking station) the two external monitors work fine and i can dual screen between the two.

Citrix itself works fine as i can log on using by employer credentials, VPN etc. and the separate virtual desktop window appears. However it is completely grey.

I know the citrix window works because if i remove the lead connecting the laptop to the docking station, the grey window is no longer grey and i can see my remote desktop.

Details of software below. Any help would be much appreciated.
p.s. This was working fine a couple of days ago.

Mac OS: Version 13.1 (22C65)
Display Link Manager 1.8.0 (Build: 63.163)
Citrix Viewer: Version: 23.01.0.16 (2301)

02-09-2023, 04:27 PM	#3
ashpat Junior Member Join Date: Feb 2023 Posts: 1	Grey Screen on Citrix Window when using Display link docking station Hi When i connect my mac laptop (Mac Book Pro M2) to the docking station (Plugable USB-C Docking station) the two external monitors work fine and i can dual screen between the two. Citrix itself works fine as i can log on using by employer credentials, VPN etc. and the separate virtual desktop window appears. However it is completely grey. I know the citrix window works because if i remove the lead connecting the laptop to the docking station, the grey window is no longer grey and i can see my remote desktop. Details of software below. Any help would be much appreciated. p.s. This was working fine a couple of days ago. Mac OS: Version 13.1 (22C65) Display Link Manager 1.8.0 (Build: 63.163) Citrix Viewer: Version: 23.01.0.16 (2301) Last edited by ashpat; 02-09-2023 at 04:31 PM.