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Old 05-12-2025, 10:42 PM   #1
feathered29
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Default Macbook Pro/Sequoia 15.2/D6000 - No connection

Macbook Pro
Sequoia 15.2
D6000S with ethernet, usb2 mouse, one HDMI and one displayport monitor

I updated the OS today.

The dock used to work fine back in February on the old OS. I took a three month break, came back and updated today, and now the D6000S doesn't work with my mac. The only thing it does is charge the laptop. Mouse doesn't work, displays don't ever connect, no system prompt when I plug it in, no record of connectivity in the ABOUT THIS MAC-USB tab.

I have the latest software
I have unplugged and replugged every port (and waited 10 seconds) multiple times.
Screen record is enabled.
I have seen a lot of recent threads about similar issues. Are there any updates/fixes I may have missed? Thanks!

Last edited by feathered29; 05-12-2025 at 10:44 PM. Reason: extra info
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Old 05-13-2025, 07:05 AM   #2
mjaroch
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Hello feathered29,

Thank you for sharing your problem.

Because of the OS update, system extensions may have some issues. You can try to run the DisplayLink Support Tool, which you can find here.

It might be helpful to plug the dock into a different USB-C port on your Mac and see if it behaves differently.

What you could also try to consider is contacting Dell directly for assistance or Apple (since the issue appears to have occurred as a result of an OS update)
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