USB3-VGA seems install but don't recongnize anything

[bururez]

Hi everyone!

i've bought one USB3-VGA graphic adapter but when i install it, it installed but when i attached one monitor it doesn't work..the monitor stay blank and any icon tray seems not installed.
I've tried this graphic adapter with 3 different computer and with nvidia graphics card with update before 10 october of 2012.
Someone could say something about this problem?
The piece could be defective?

Thanks in advance!

[prasmit]

Hi:

Can some one please help me out...??? I just bought the Targus Dual Monitor USB3.0 Video Adapter, and am trying to use with Lenovo Thinkpad # W510 Laptop, and Asus 27" Monitor (Model # VG27AH). I have connected to USB 3.0, and use DVI-D cable to connect to the monitor. I installed the DispalyLink Software, but It doe snot recognized the External Monitor...! I am using Windows 7 x64 Enterprise as my OS...!

Pl help me out...!

[JamesH]

Originally Posted by bururez

Hi everyone!

i've bought one USB3-VGA graphic adapter but when i install it, it installed but when i attached one monitor it doesn't work..the monitor stay blank and any icon tray seems not installed.
I've tried this graphic adapter with 3 different computer and with nvidia graphics card with update before 10 october of 2012.
Someone could say something about this problem?
The piece could be defective?

Thanks in advance!

Hi,

I'd suggest updating your graphics driver to the latest available.

Please go through the steps on this guide:
http://www.displaylink.org/forum/showthread.php?t=896

If you still have issues please post the debug logs.

Thanks,
James

[JamesH]

Originally Posted by prasmit

Hi:

Can some one please help me out...??? I just bought the Targus Dual Monitor USB3.0 Video Adapter, and am trying to use with Lenovo Thinkpad # W510 Laptop, and Asus 27" Monitor (Model # VG27AH). I have connected to USB 3.0, and use DVI-D cable to connect to the monitor. I installed the DispalyLink Software, but It doe snot recognized the External Monitor...! I am using Windows 7 x64 Enterprise as my OS...!

Pl help me out...!

Hi,

Please go through the steps on this guide:
http://www.displaylink.org/forum/showthread.php?t=896

If you still have issues please post the debug logs.

Thanks,
James

[bururez]

Originally Posted by JamesH

Hi,

I'd suggest updating your graphics driver to the latest available.

Please go through the steps on this guide:
http://www.displaylink.org/forum/showthread.php?t=896

If you still have issues please post the debug logs.

Thanks,
James

This is my debug logs

[JamesH]

Hi,

Thanks - can you please install Service Pack 1 on your PC?
http://windows.microsoft.com/en-gb/w...service-pack-1

Let me know if the issue persists after that.

Thanks,
James

[bururez]

Originally Posted by JamesH

Hi,

Thanks - can you please install Service Pack 1 on your PC?
http://windows.microsoft.com/en-gb/w...service-pack-1

Let me know if the issue persists after that.

Thanks,
James

thanks for the reply, i've tried to install sp1 but it doesn't work yet..i think that is defective

Thanks

[EllenW]

Originally Posted by bururez

thanks for the reply, i've tried to install sp1 but it doesn't work yet..i think that is defective

Thanks

Hi there,

Please feel free to contact us directly at support@plugable.com and we'll be glad to either help troubleshoot or in the case of a defective unit, send you a pre-tested replacement for the Plugable USB3-VGA adapter.

Just let us know!

Thanks,
Ellen