Can't get latest drivers working - 2nd monitor is scrambled

[m_c]

On a Windows 7 system with EVGA DisplayLink devices, I am having problems with new DisplayLink driver software (7.0M2).

I was originally using driver version 5.3. With this driver, I could operate an EVGA UV19 DisplayLink device (PID 0x0372) in mirror mode to drive a second display. See attached photo. The UV16 (PID 0x17E9) worked OK too.

After upgrading to 7.0M2, the second display is always corrupted. Also, Windows often crashes (blue screen) when connecting a DVI cable to the DisplayLink device (but never when connecting a VGA cable). It never had this problem with 5.3. See attached photos.

I formatted the hard drive and reinstalled windows, then repeated the above test (install 5.3, test, then upgrade to 7.0M2, test again) and still had the same problems on 7.0M2.

I also tried another DisplayLink device (EVGA UV39, PID 0x4300) with the same results on 7.0M2 (this device is too new to run on the 5.3 drivers, which is the whole reason I started the upgrade to 7.0M2).

Then I formatted the hard drive and reinstalled windows a second time, installing only DisplayLink 7.0M2 (not putting on 5.3 first, no other software on the PC at all). And it still does not work. Weird display on the 2nd monitor if connected over VGA, and blue screen crash if connected over DVI.

What's the secret to getting 7.0M2 to work? It seems unlikely that it is a problem my computer or UV19 device because both of them worked fine with 5.3.

Thanks in advance for any help that you may be able to offer!

[Wim]

This looks like a regression in the latest drivers. Could you post your log files?

http://kb.displaylink.com/269

Wim

[m_c]

Hello,

We are using the system for a corporate application; the log files contain company names and other internal details that I don't want to post on a public forum. Can I send the files to you privately somehow?

Thanks!

[m_c]

The systems we are using have Intel GMA 3650 graphics (i.e. PowerVR SGX545) and run Windows 7.

I see from the knowledgebase article #KB336 that DisplayLink is not compatible with this graphics core under Windows 8. I am thinking that this should be revised to say Windows 7 as well...

When is support for the GMA3650 / PowerVR SGX545 GPU expected to be available? It seems funny that this hardware works with older drivers but not new ones.

[m_c]

I saw a note (http://www.displaylink.com/support/ticket.php?id=336) saying that DisplayLink software 7.2 now supports the GMA3650 on Windows 8.

I just tried 7.2 on Windows 7, and it still doesn't work there. Are there any plans to get the Atom/GMA3650 supported under Windows 7?

[JamesH]

Hi,

This should work - please run through the steps listed here:
http://www.displaylink.org/forum/showthread.php?t=896

Let me know how you get on.

I'll send you a message about where to post the logs.

Thanks,
James