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View Poll Results: Has DisplayLink worked via a USB Dock for you, without problems? | |||
Less than ~25% of the time, I can get it to work via a USB Dock, to external monitors. | 1 | 100.00% | |
More than ~25%, but less than 50% of the time, it works via a USB dock. | 0 | 0% | |
More than ~50%, but less than 75% of the time, it works via a USB dock. | 0 | 0% | |
More than ~75% of the time, it works perfectly outputing to monitors, via an USB Dock. | 0 | 0% | |
Voters: 1. You may not vote on this poll |
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08-14-2013, 03:05 AM | #1 |
Junior Member
Join Date: Aug 2013
Location: Louisville, KY
Posts: 2
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Lenovo(X1 Carbon) USB 3.0 Dock // Blank (Black) Screen & Severe Flickering
Greetings,
I have many large and complicated software installation packages on a laptop, which stubbornly refuses to work with the DisplayLink software. I am hoping that I can selectively identify a conflicting driver (or other easy solution), rather than reinstall the OS and start over. Thus, I have uninstalled/reinstalled DisplayLink, my Graphics and other Drivers several times with no success. I am running Win7EntSP1x64 on a Lenovo X1 Carbon (Model: 3443CTO), attempting to output to 2 displays only (mirror to #2, laptop off, extend to #3), both at 1600px X 900px (both externals are model: Dell P2210H LCD Monitors, the laptop monitor is a ThinkPad MaxBright, running off an Intel(R) HD Graphics 4000). It is perhaps noteworthy that all flickering stopped and I could get #1 -(mirror)-> #2, and #1 --(extend)--> #3 just fine if I reduced resolution on the laptop (#1) and both external monitors (#2 & #3) all the way down to 800px X 600px [which of course is worthless for on-going work]. I also find it noteworthy that this dock sells for $179.99 but has a resell value of $29.00 in "new" condition (it does not have good reviews). The USB 3.0 Dock I'm attempting to output to is: USB 3.0 Dock (Lenovo Branded) Serial S/N: K1249015265 Model No.: DU9019D1 ASM PN: 0A3434193 FRU PN: 03X6059 Part Number: 0A33970 ThinkPad USB 3.0 Dock - Publications and SOFTWARE/DRIVER DOWNLOADS Here is the version info on my currently installed drivers: ================================================== ==== CURRENTLY INSTALLED SOFTWARE & DRIVER VERSIONS: DisplayLink Core Software 7.3.49122.0 DisplayLink Graphics 7.3.49122.0 Graphics Driver Detected: Intel HD Graphics 4000 (Lenovo Customized Driver) Graphics Driver Version Installed: 9.17.10.2843 (Lenovo Customized Driver) Intel Chipset Software Installation Utility (Chipset INF) Current Version Installed: 9.3.0.1021 Intel USB 3.0 eXtensible Host Controller Driver for Intel Installed ver 1.0.8.251 ================================================== ==== In case anyone examining my submitted information here, wishes to verify that I am running the correct software versions for this model laptop, here are the URLs to the relevant software versions and drivers: THINKPAD USB 3.0 DOCK DRIVER File: thinkpad_usb3_dock_v10708.exe File version: 7.2.47873.0 Product version: 7.2.10708 CRC-32: 8cc3c049 MD4: 91411c103c6612818c15afc25333715d MD5: b309fe1dbc0dbec223e29208f571ed98 SHA-1: 9b539c0ce310dfe499684a2848906812f1ff9bfa USB 3.0 DOCK FIRMWARE ver.9.20.00(7-23-2013) --->> MORE RECENT // LARGER FILE 1.16 MB (1,216,668 bytes) Date Last Modified: 7-23-2013 6:25pm ver.9.20.00 File: lenovodocking_firmware_updatetool.exe CRC-32: a913c476 MD4: 45f13064ac8a436520dbd7a88b813510 MD5: 72e2e577a0bb3ec3e0494c3fbb207500 SHA-1: e9236e6eaf2c7c1e7a1448bcd4b24abdbb8a1084 NOTE: In addition to the above firmware update binary, there is another download available from Lenovo for this same file. However, the other file is smaller in size, has different hash values, and an older date last modified (in file properties), even though the displayed file version on the download page, and in the file properties, is the same exact number (aka, 9.20.00). ================================================== ==== USB 3.0 Driver: Intel USB 3.0 eXtensible Host Controller Driver for Intel® 7 Series/C216 Chipset Family https://downloadcenter.intel.com/Det...?DwnldID=21129 File name: Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver .zip Version: 1.0.8.251 Date: 03/30/2013 Size: 5.21 MB ================================================== ===== VIDEO GRAPHICS DISPLAY DRIVERS ThinkPad (OEM) Monitor INF File for Windows 7 (32-bit,64-bit) http://support.lenovo.com/en_US/down...DocID=DS015012 FILENAME 79oi30ww.exe SIZE 305 KB VERSION 4.38 RELEASED 19 Apr 2013 Lenovo (OEM) Video Driver Intel HD Graphics Driver for Windows 7 (64-bit) - ThinkPad http://support.lenovo.com/en_US/down...DocID=DS029033 filename: g1d625ww.exe size: 108.8 MB version 9.17.10.2843 released 07 Dec 2012 ================================================== ===== INTEL WIRELESS DRIVERS Intel Chipset, WIFI, & Graphics Driver Detection: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu Lenovo (OEM) Driver for Intel Wireless NIC Intel Wireless LAN (bg, abg, abgn) for Windows 7 (32-bit, 64-bit), XP - ThinkPad http://support.lenovo.com/en_US/down...DocID=DS015011 FileName: g1w218ww_s64.exe Size: 89.7 MB version: 15.6.1/15.03.2000 released 10 Jul 2013 Lenovo (OEM) Intel Wireless Display (aka, WiDi, see below) Prerequisite (BEFORE installation - see page) http://support.lenovo.com/en_US/down...DocID=DS014970 FileName: g1w613ww.exe Size: 221.2 MB version: 3.5.40.0 released 26 Mar 2013 Intel PROSet/Wireless w/bundled WiDi DOWNLOAD https://downloadcenter.intel.com/Det...?DwnldID=22784 OEM-supplied versus Intel-provided generic software (QUOTE from above URL): "Intel recommends that you obtain and use the software provided via your laptop manufacturer." ================================================== ===== I followed the troubleshooting guide and used the debug tool to gather the relevant info via the standard URLs: http://www.displaylink.com/support/ticket.php?id=269 http://www.displaylink.org/forum/showthread.php?t=896 The resultant support files, along with screencapture images of my findings, and (as proof of software versions) of my software driver versions installed, as well as further hardware info and software info, are attached as a .zip file. I would also like to know if there is a keyboard shortcut to revert any DisplayLink SW changes that cause all monitors to become blank, which makes it very difficult to test use case configs. ================================================== ===== Any assistance you can provide will be much appreciated. Regards, Paul |
Tags |
intel hd graphics, lenovo, usb 3.0 dock, windows 7 64 bit |
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