USB3 HDD docking station not recognized on HP 3005pr

[Hoogendoorn]

I purchased the Sharkoon USB3 Vertical Docking Single (HDD enclosure) and connected it (with a WD drive) to a USB3 port on the HP 3005pr. However, the HDD docking station is not recognized. When I connect the HDD docking station direct to the USB3 port of my laptop, everything works fine. And when I connect the HDD docking station to an USB2 port on the HP 3005pr everything works fine too. What should I do to get the HDD docking station running on a USB3 port on the HP 3005pr?
(Note: OS = Windows 8, Displaylink driver = 7.3M1)

[JamesH]

Hi,

Can you run through this troubleshooting guide and post the logs if the issue persists?

http://www.displaylink.org/forum/showthread.php?t=896

Thanks,
James

[Hoogendoorn]

See below the results of your proposed investigation, James.

Is DisplayLink software installed correctly?
Yes, "Displaylink Core Software" and "DisplayLink Graphics" are both listed in Control Panel's "Program and Features", both version 7.3.49122.0. I installed the latest software available ("DisplayLink USB Graphics Software for Windows", version 7.3M1).

Is the DisplayLink service running?
Yes, it's running and starts automatically.

Does the USB device appear in device manager?
Yes, there are two USB devices under "USB Display Adapters", being 1) "DisplayLink Display Adapter (430A)" and "HP USB 3.0 Port Replicator", both version 7.2.46733.0.

Has the USB device booted correctly?
I think so. Hardware IDs for "DisplayLink Display Adapter (430A)" are USB\VID_17E9&PID_430A&REV_0105&MI_01 and USB\VID_17E9&PID_430A&MI_01 and for "HP USB 3.0 Port Replicator" USB\VID_17E9&PID_430A&REV_0105&MI_00 and USB\VID_17E9&PID_430A&MI_00.

Do you have the latest graphics driver installed?
No, but in the mean time I updated the drivers and now I have the latest drivers installed. However, the problem persists.

Do you have the latest USB 3.0 host controller driver installed?
According to Windows 8 Update, my system is up to date.

After checking the above have you attached the log files?
Yes, additional information:
How often does the issue occur? Always.
How do you invoke the issue? N.A.
How do you recover from the issue? N.A.
Was the issue present in older versions of DisplayLink software? I don't know. It's the first time I connect a USB3 HDD to the HP 3005pr.
How are you connected to the DisplayLink device? Directly or through a USB hub? Directly.

[JamesH]

Hi,

Thanks for the information.

Does the rest of the HP dock work (video/audio/ethernet) OK?

Do you have any other USB 3.0 devices you can connect to the dock's USB 3.0 ports to see whether it is a general hub issue or an issue specific to the HDD docking station?

I would contact Sharkoon support to see if there is a FW upgrade for the HDD docking station.

Thanks,
James

[Hoogendoorn]

Actually I have two USB3 external HDD enclosures. The other one is an Orico (might be less reliable), however, its shows exactly the same behavior as the Sharkoon. And as I already mentioned, when I connect these devices directly to the USB3 port of my laptop, they both function properly. So it must be an issue of the 3005pr.

All other functions of the 3005pr perform well.

[Hoogendoorn]

Hallo James,

A question. If the laptop is off, but the 3005pr is still connected to the grid, should the green "on/off" indicator on the 3005pr then be on or off? In my case, it is off. Could it be that the adapter does not function (unfortunately there is no indicator on it) so that the USB3 ports receives insufficient power? (Do USB3 ports need more power than USB2 ports?). The strange thing is that the functioning of the 3005pr does not differ whether I have it connected to the grid or not.

[JamesH]

Originally Posted by Hoogendoorn

Actually I have two USB3 external HDD enclosures. The other one is an Orico (might be less reliable), however, its shows exactly the same behavior as the Sharkoon. And as I already mentioned, when I connect these devices directly to the USB3 port of my laptop, they both function properly. So it must be an issue of the 3005pr.

All other functions of the 3005pr perform well.

Hi,

You also mentioned that all is well when the external HDD docks are connected to USB 2.0 ports on the dock - this is what makes me think it is a dock hub issue.

As such do you have any other USB 3.0 devices you can try connecting to the USB 3.0 ports on the dock?

Thanks,
James

[Hoogendoorn]

No James, I only have the Sharkoon and the Orico external USB3 enclosures.

[JamesH]

Hi,

Ok - what model of Orico do you have?

Thanks,
James

[Hoogendoorn]

ORICO 7619US3 Festplattengehäuse für 3,5" SATA Festplatten; USB3.0