Screen stops working

[qbfalco16]

I recently purchased a Kensington USB 3.0 docking station -- sd3500v. I am only hooking up one monitor through the station (with DVI to HDMI converter) and every 5 minutes or so the image on the monitor freezes.

If I have my laptop hooked up with its screen open simultaneously, it's native screen continues to function but the image on the connected monitor stays the same. I've tried powering the monitor on/off, disconnecting the monitor from the station etc. but it keeps the same frozen image.

The only thing that works is disconnecting the hub from my laptop and plugging it back in -- for another 5 minutes or so. Any advice on a fix that works longer?

[Dan]

Originally Posted by qbfalco16

I recently purchased a Kensington USB 3.0 docking station -- sd3500v. I am only hooking up one monitor through the station (with DVI to HDMI converter) and every 5 minutes or so the image on the monitor freezes.

If I have my laptop hooked up with its screen open simultaneously, it's native screen continues to function but the image on the connected monitor stays the same. I've tried powering the monitor on/off, disconnecting the monitor from the station etc. but it keeps the same frozen image.

The only thing that works is disconnecting the hub from my laptop and plugging it back in -- for another 5 minutes or so. Any advice on a fix that works longer?

Really sorry you are suffering from this. I think we may have a partial fix in the next release, but if you could attach the output from http://www.displaylink.com/support/ticket.php?id=269 it would help to narrow down the cause.

[qbfalco16]

Originally Posted by Dan

Really sorry you are suffering from this. I think we may have a partial fix in the next release, but if you could attach the output from http://www.displaylink.com/support/ticket.php?id=269 it would help to narrow down the cause.

Hello, sorry for the delay, I have been travelling but here is the output log. The problem seems worse now, I can't get more than a minute of the screen working when I use the docking station.

[kenmaglio]

I as well have an issue, just purchased a Toshiba DynaDock 3.0 U.

I can't even use the dock because about 5seconds after plugging in the USB to my Surface Pro (windows 8 pro) it freezes. Then the only way to get the dock to recycle is to pull the power.

[ZHelp]

I have several Surface Pro's and Toshiba Dynadock's. Most work and I have 2 that do not. When using the DVI port on the Dynadock, the external monitor receives signal. if Extending the desktop, the external stays black and the Surface screen flashes. If setting to Mirror, the Surface screens functions normally.

All of the Surface Pro's were setup using the exact same driver set (from the same CD).

Any help is appreciated.

[JamesH]

Hi,

Please attach the logs - details can be found here:http://www.displaylink.org/forum/showthread.php?t=896

Thanks,
James