Win7 Ent AutoDesk & Google

LostCorspe · 06-16-2013, 09:10 PM

Hello,
Our company recently updated our operating systems from Windows Xp 32bit to Windows 7 enterprise 64Bit as standard across all our machines.
I've had a look around but haven't been able to locate any information really on how to solve the problem we are having with the Toshiba Dynadock u3.0 (we purchased around 30 of them) which seem to use the display link technology.
we are currently using and having problems with :
Google Earth
AutoDesk AutoCAD 2010 and later products (seems to install fine)

we are looking to use the Docks in part of our office to enable hot-desking office as a test before trying to roll out to the rest of the office and possible encourage further hot desking.

the problem we are finding with the above applications are :
when the products start they instantly close to application, i think from reading this is something to do with the mirror driver.

in some cases after install these products work fine, but after a while, could be right after install or a few months later the products stop working with the above problem.

removing the display link driver resolve the problem.
the new drivers we tryed from Tosiba's website did not cure the problem.
When using the latest software drivers i found not all the devises were being installed and detected properly, possibly down to how windows 7 Enterprise deals with driver installs

so looking for a bit of help/advise or clarification.
Thanks for any help or advise given.

JamesH · 06-17-2013, 01:40 PM

Hi,

Can you run through the troubleshooting guide here:
http://www.displaylink.org/forum/showthread.php?t=896

Regrading the install issues - were the devices coming up with a yellow exclamation mark against them in device manager?

If so please try the following steps:

Right click on device in device manager
Select Driver
Select Update Driver
Select Browse my computer for driver software
Select Browse
Enter C:\Program Files\DisplayLink Core Software\
Check Include subfolders
Select Next

Thanks,
James

JamesH · 06-17-2013, 02:20 PM

Hi,

Thinking about it the application issues might be graphics driver related so I'd recommend obtaining the latest graphics driver for your systems.

Thanks,
James

LostCorspe · 06-18-2013, 05:20 PM

Thanks JamesH,
the main issue i had after updating the Displaylink drivers was the missing network and audio driver, which are now installed after pointing them to the directory : C:\Program Files\DisplayLink Core Software\

many thanks for your help, i have a few of our users retesting their software again to see if they are expirencing any othwer problems.

Thank you

06-16-2013, 09:10 PM	#1
LostCorspe Junior Member Join Date: Jun 2013 Posts: 2	Win7 Ent AutoDesk & Google Hello, Our company recently updated our operating systems from Windows Xp 32bit to Windows 7 enterprise 64Bit as standard across all our machines. I've had a look around but haven't been able to locate any information really on how to solve the problem we are having with the Toshiba Dynadock u3.0 (we purchased around 30 of them) which seem to use the display link technology. we are currently using and having problems with : Google Earth AutoDesk AutoCAD 2010 and later products (seems to install fine) we are looking to use the Docks in part of our office to enable hot-desking office as a test before trying to roll out to the rest of the office and possible encourage further hot desking. the problem we are finding with the above applications are : when the products start they instantly close to application, i think from reading this is something to do with the mirror driver. in some cases after install these products work fine, but after a while, could be right after install or a few months later the products stop working with the above problem. removing the display link driver resolve the problem. the new drivers we tryed from Tosiba's website did not cure the problem. When using the latest software drivers i found not all the devises were being installed and detected properly, possibly down to how windows 7 Enterprise deals with driver installs so looking for a bit of help/advise or clarification. Thanks for any help or advise given.

06-17-2013, 01:40 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you run through the troubleshooting guide here: http://www.displaylink.org/forum/showthread.php?t=896 Regrading the install issues - were the devices coming up with a yellow exclamation mark against them in device manager? If so please try the following steps: Right click on device in device manager Select Driver Select Update Driver Select Browse my computer for driver software Select Browse Enter C:\Program Files\DisplayLink Core Software\ Check Include subfolders Select Next Thanks, James

06-17-2013, 02:20 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Thinking about it the application issues might be graphics driver related so I'd recommend obtaining the latest graphics driver for your systems. Thanks, James

06-18-2013, 05:20 PM	#4
LostCorspe Junior Member Join Date: Jun 2013 Posts: 2	Thanks JamesH, the main issue i had after updating the Displaylink drivers was the missing network and audio driver, which are now installed after pointing them to the directory : C:\Program Files\DisplayLink Core Software\ many thanks for your help, i have a few of our users retesting their software again to see if they are expirencing any othwer problems. Thank you