Installation help - Windows 7 Enterprise 64bit

djmikeymike · 09-17-2012, 11:06 AM

Hello All,

I am seeking some assistance with installation of my AOC e1649Fwu on a Windows 7 Enterprise 64bit machine. I suspect the problem is that I plugged in the monitor before installing the driver package from the web as per the instructions (DLSetup_0705.exe), and windows failed to install a driver for it.

I have unplugged it, un-installed and re-installed the display link software multiple times and it still will not work.

To check that the monitor was working OK I installed successfully on a Windows 7 Enterprise 32bit machine, following the directions to install the software first, and this worked fine so I don't think I have a faulty unit.

Looking into device manager I can see the monitor there but if just cant seem to get the correct driver. Either manually from where the display link software installs its files (C:\Program Files (x86)\DisplayLink) or from asking Windows to find the driver automatically.

Can anyone please help?

Thanks in advance,

Mike.

https://picasaweb.google.com/lh/phot...eat=directlink

Wim · 09-18-2012, 01:35 PM

I'd uninstall and clean the installation as described here:

http://kb.displaylink.com/297

Then try to reinstall

Wim

09-17-2012, 11:06 AM	#1
djmikeymike Junior Member Join Date: Sep 2012 Posts: 1	Installation help - Windows 7 Enterprise 64bit Hello All, I am seeking some assistance with installation of my AOC e1649Fwu on a Windows 7 Enterprise 64bit machine. I suspect the problem is that I plugged in the monitor before installing the driver package from the web as per the instructions (DLSetup_0705.exe), and windows failed to install a driver for it. I have unplugged it, un-installed and re-installed the display link software multiple times and it still will not work. To check that the monitor was working OK I installed successfully on a Windows 7 Enterprise 32bit machine, following the directions to install the software first, and this worked fine so I don't think I have a faulty unit. Looking into device manager I can see the monitor there but if just cant seem to get the correct driver. Either manually from where the display link software installs its files (C:\Program Files (x86)\DisplayLink) or from asking Windows to find the driver automatically. Can anyone please help? Thanks in advance, Mike. https://picasaweb.google.com/lh/phot...eat=directlink

09-18-2012, 01:35 PM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	I'd uninstall and clean the installation as described here: http://kb.displaylink.com/297 Then try to reinstall Wim