Win 7 64-bit, Unknown Device when plugged in

tallen83 · 11-08-2012, 03:57 PM

Hello all, I currently have the DisplayLink software installed on my Windows 7 SP1 64-bit desktop. After installing the software, I plug in the device and it shows up as Windows trying to install an Unknown Device. The installation fails. I have tried uninstalling and reinstalling the software. Same issue. I cannot manually add drivers either. When plugging it in, it doesn't matter if I skip searching for Windows updates or let it search. Still same result.

It does work on my laptop with no issue. So it's not the device itself.

Any help would be greatly appreciated.

Dan Santee · 11-13-2012, 05:17 PM

What device are you using (there are lots and lots of devices with DisplayLink tech in them)? Is it powered externally (meaning it has a separate power adapter)? Are you plugging it directly into your desktop, or are you using a USB hub?

tallen83 · 11-14-2012, 08:04 PM

Using the Encore ENMUV-2 USB to DVI/VGA adapter. Plugging directly into the desktop. No external power. Tried different USB ports on the desktop as well. Same result.

JamesH · 11-15-2012, 05:54 PM

Hi

Can you gather and attach the logs as described here?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

tallen83 · 11-15-2012, 09:52 PM

JamesH, I have uploaded the logs here. Thanks for the help. An update, before collecting the logs I updated my video card drivers to the latest, and just to try again I uninstalled the displaylink software and reinstalled the latest version. It now shows up in device manager as DL-165 Adapter and not Unknown Device. But still will not detect the additional monitor.

http://www.fileswap.com/dl/FD4XA0dw5P/

tallen83 · 11-15-2012, 10:15 PM

UPDATE--
Rebooted desktop for a third time, and it shows up as Unknown Device. Collected logs again.

http://www.fileswap.com/dl/PgpsMWBVAx/

11-08-2012, 03:57 PM	#1
tallen83 Junior Member Join Date: Nov 2012 Posts: 4	Win 7 64-bit, Unknown Device when plugged in Hello all, I currently have the DisplayLink software installed on my Windows 7 SP1 64-bit desktop. After installing the software, I plug in the device and it shows up as Windows trying to install an Unknown Device. The installation fails. I have tried uninstalling and reinstalling the software. Same issue. I cannot manually add drivers either. When plugging it in, it doesn't matter if I skip searching for Windows updates or let it search. Still same result. It does work on my laptop with no issue. So it's not the device itself. Any help would be greatly appreciated.

11-13-2012, 05:17 PM	#2
Dan Santee Junior Member Join Date: Oct 2012 Posts: 19	What device are you using (there are lots and lots of devices with DisplayLink tech in them)? Is it powered externally (meaning it has a separate power adapter)? Are you plugging it directly into your desktop, or are you using a USB hub?

11-14-2012, 08:04 PM	#3
tallen83 Junior Member Join Date: Nov 2012 Posts: 4	Using the Encore ENMUV-2 USB to DVI/VGA adapter. Plugging directly into the desktop. No external power. Tried different USB ports on the desktop as well. Same result.

11-15-2012, 05:54 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi Can you gather and attach the logs as described here? http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

11-15-2012, 09:52 PM	#5
tallen83 Junior Member Join Date: Nov 2012 Posts: 4	JamesH, I have uploaded the logs here. Thanks for the help. An update, before collecting the logs I updated my video card drivers to the latest, and just to try again I uninstalled the displaylink software and reinstalled the latest version. It now shows up in device manager as DL-165 Adapter and not Unknown Device. But still will not detect the additional monitor. http://www.fileswap.com/dl/FD4XA0dw5P/

11-15-2012, 10:15 PM	#6
tallen83 Junior Member Join Date: Nov 2012 Posts: 4	UPDATE-- Rebooted desktop for a third time, and it shows up as Unknown Device. Collected logs again. http://www.fileswap.com/dl/PgpsMWBVAx/