Software issue

[tdunbar]

I have purchased a USB Display Adapter and am unable to load the software properly.
I have two computers and the problem is with both.
Neither will recognize the CD so I downloaded the software from this website and installed it on both.
It is showing under in "C"s Program Files and Programs and Features in the Control Panel and I can uninstall.
When I plug the USB lead into either computer I get "USB devise not recognized".
What could be the problem here?
Thanks

[tdunbar]

Getting a little cheesed off now. Been trying again and again all morning to resolve without success.
Not helped by absence of any help forthcoming from DL Team. Disappointing support.
I see other requests for help unanswered for many days.
How long does one have to wait for assistance?

[tdunbar]

To heck with this junk. This is going back to the vendor pronto for full refund.
Crap gear. Pathetic support. Waste of time. Waste of money.

Can anyone recommend an adapter that works please?

[Wim]

Originally Posted by tdunbar

Getting a little cheesed off now. Been trying again and again all morning to resolve without success.
Not helped by absence of any help forthcoming from DL Team. Disappointing support.
I see other requests for help unanswered for many days.
How long does one have to wait for assistance?

DisplayLink are only the technology provider. We don't sell any product, so don't have an end user support team as such. But we do have this forum that is monitored by our engineering team to help out where we can.

Support for your product should come from the product manufacturer. From the problem described, it sounds like this is a faulty adapter and needed to be returned anyway, as it was not appearing on the USB bus. So our software did not have any device to talk to.

I would try and get the product replaced through the vendor.

Wim