right-click menu disappears quickly when right-clicking files on USB drives

displaylinkcorp · 08-15-2013, 04:40 PM

DisplayLink Device: Toshiba dynadock U3.0 (PA3927U-1PRP)
DisplayLink Drivers: 7.3 M1
OS: Windows 8 Professional 64-bit

This issue occurs when DisplayLink drivers are installed and a DisplayLink monitor is in use.

If I right-click on a file or folder on a USB drive, the right-click menu disappears quickly (.5 - 1.5 seconds), which doesn't provide enough time to select an action. The menu disappears by itself, with no input from the user.

If I right-click on a file or folder on a local drive (such as c

the right-click menu will remain on-screen until I clear it.

If I uninstall DisplayLink software, then the right-click works as expected for both USB-based and local files and folders.

I contacted Microsoft technical support about this issue. They performed several tests on my machine and determined that the cause of this issue is the DisplayLink software.

08-15-2013, 04:40 PM	#1
displaylinkcorp Junior Member Join Date: Aug 2013 Posts: 9	right-click menu disappears quickly when right-clicking files on USB drives DisplayLink Device: Toshiba dynadock U3.0 (PA3927U-1PRP) DisplayLink Drivers: 7.3 M1 OS: Windows 8 Professional 64-bit This issue occurs when DisplayLink drivers are installed and a DisplayLink monitor is in use. If I right-click on a file or folder on a USB drive, the right-click menu disappears quickly (.5 - 1.5 seconds), which doesn't provide enough time to select an action. The menu disappears by itself, with no input from the user. If I right-click on a file or folder on a local drive (such as c the right-click menu will remain on-screen until I clear it. If I uninstall DisplayLink software, then the right-click works as expected for both USB-based and local files and folders. I contacted Microsoft technical support about this issue. They performed several tests on my machine and determined that the cause of this issue is the DisplayLink software.