Display Adapter not working

Jeffww · 10-29-2013, 11:23 PM

Hi,

I installed the display link software correctly. The service is running. When I install the USB device it makes the beep sound and says it is a mass storage device instead of a DisplayLink device. What am I doing wrong?

Jeff

Wim · 10-30-2013, 10:11 AM

What DisplayLink device do you have? Sounds like it could be an old device with "Auto software install".

Logs would help: http://kb.displaylink.com/269

Wim

Jeffww · 10-30-2013, 03:18 PM

I just bought the Diamond Video Stream WPCTVPRO.

Wim · 10-30-2013, 04:25 PM

OK - this sounds like something outside of our video technology. The wireless link part of this product is not created by us. From the logs all I can see is that our chip is not being detected on the USB bus.

Have you installed the wireless USB drivers separately for this product? You can't just install the generic software from our website, as this will not install the wireless drivers.

Wim

10-29-2013, 11:23 PM	#1
Jeffww Junior Member Join Date: Oct 2013 Posts: 2	Display Adapter not working Hi, I installed the display link software correctly. The service is running. When I install the USB device it makes the beep sound and says it is a mass storage device instead of a DisplayLink device. What am I doing wrong? Jeff

10-30-2013, 10:11 AM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	What DisplayLink device do you have? Sounds like it could be an old device with "Auto software install". Logs would help: http://kb.displaylink.com/269 Wim

10-30-2013, 04:25 PM	#4
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	OK - this sounds like something outside of our video technology. The wireless link part of this product is not created by us. From the logs all I can see is that our chip is not being detected on the USB bus. Have you installed the wireless USB drivers separately for this product? You can't just install the generic software from our website, as this will not install the wireless drivers. Wim