Microsoft Surface Pro 2 (Win 8.1) - Freezing issue after installing DisplayLink softw

Jordan · 04-25-2014, 03:29 PM

Hi,

We have been having an issue with our Microsoft Surface Pro 2 tablets (March firmware) and the DisplayLink software 7.5 M2, 7.5 M1, 7.5 M0 & 7.4 M2 (didn’t try other versions). The problem is when this software has been installed the HID Sensor Collection in device manager after booting up would intermittently have a yellow exclamation mark next to it which appears to cause the Surface to freeze up when browsing "Devices & Printers".

After some investigation, it appears this only happens when the Surface Type Cover 2 is connected to the Surface Pro 2, the original Type Cover does not have the same issue, neither does the original Surface Pro (with Type Cover 2). We have found that a way round this is to disable " Surface type cover 2 firmware update device" under Human Interface Devices within Device Manager. Not sure what other issues this causes but from our quick tests everything still appears to work OK.

Just thought I would mention in case anyone else has the same issue, maybe it will properly be fixed in the next Surface firmware update....

04-25-2014, 03:29 PM	#1
Jordan Junior Member Join Date: Apr 2014 Posts: 1	Microsoft Surface Pro 2 (Win 8.1) - Freezing issue after installing DisplayLink softw Hi, We have been having an issue with our Microsoft Surface Pro 2 tablets (March firmware) and the DisplayLink software 7.5 M2, 7.5 M1, 7.5 M0 & 7.4 M2 (didn’t try other versions). The problem is when this software has been installed the HID Sensor Collection in device manager after booting up would intermittently have a yellow exclamation mark next to it which appears to cause the Surface to freeze up when browsing "Devices & Printers". After some investigation, it appears this only happens when the Surface Type Cover 2 is connected to the Surface Pro 2, the original Type Cover does not have the same issue, neither does the original Surface Pro (with Type Cover 2). We have found that a way round this is to disable " Surface type cover 2 firmware update device" under Human Interface Devices within Device Manager. Not sure what other issues this causes but from our quick tests everything still appears to work OK. Just thought I would mention in case anyone else has the same issue, maybe it will properly be fixed in the next Surface firmware update....