DisplayLink installation problem

rabia · 11-26-2014, 07:18 AM

hi everyone,

i have a Laptop Thinkpad Edge 15 0319 with windows 7 32-bit installed on it.
i installed DisplayLink 5.0 but the problem is that the in the monitor resolution doesn't show the projector.
i aslo tried installing DisplayLink 7.0 but same problem.
i checked the device manager and the drivers was installed successfully.
this happened on multiple projectors.
also i don`t the UI icon in the windows tray.

can anyone help me plz.

JamesH · 01-15-2015, 04:58 PM

Hi,

Please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James

11-26-2014, 07:18 AM	#1
rabia Junior Member Join Date: Nov 2014 Posts: 2	DisplayLink installation problem hi everyone, i have a Laptop Thinkpad Edge 15 0319 with windows 7 32-bit installed on it. i installed DisplayLink 5.0 but the problem is that the in the monitor resolution doesn't show the projector. i aslo tried installing DisplayLink 7.0 but same problem. i checked the device manager and the drivers was installed successfully. this happened on multiple projectors. also i don`t the UI icon in the windows tray. can anyone help me plz. Last edited by rabia; 11-26-2014 at 07:21 AM.

01-15-2015, 04:58 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop. Thanks, James