Second monitor on and off when scrolling.

DomineCabra · 02-14-2016, 03:07 AM

DisplayLink device: Targus Universal USB 3.0 DV Docking Station with Power : ACP71USZ

Laptop: ASUS Zenbook UX31A

External monitor: Acer G237HL bi 23-Inch LED Back-Lit (1920 x 1080) Widescreen Display

Software: Windows 10 with all the latest drivers.

The issue: It appears that certain components rendered by the browser cause the external monitor to go completely black. Scroll up/down until said component is "out" of the screen and... Voila! The external monitor comes back to life and works flawlessly. But the exercise is a 100% repro: scroll in one direction and the monitor goes black. Scroll in the opposite direction and it comes back up.

The behavior seems to be slightly different by browser, but they all make the monitor go black at times. I haven't noticed the behavior in any other applications; just certain web forms/pages/apps seem to cause this.

Any ideas? This is driving me insane!!!

Thanks a lot!

AlbanRampon · 02-15-2016, 03:15 PM

Hey,
Sounds strange that only moving things brings it to like.
It may be because the drivers cannot get the pixels to send to the USB...
Would you please gather log files so we can look into it?
Also a step-by-step reproduction guide, including which browser and its version, you use would be helpful.

Kind regards,
Alban

02-14-2016, 03:07 AM	#1
DomineCabra Junior Member Join Date: Feb 2016 Posts: 1	Second monitor on and off when scrolling. DisplayLink device: Targus Universal USB 3.0 DV Docking Station with Power : ACP71USZ Laptop: ASUS Zenbook UX31A External monitor: Acer G237HL bi 23-Inch LED Back-Lit (1920 x 1080) Widescreen Display Software: Windows 10 with all the latest drivers. The issue: It appears that certain components rendered by the browser cause the external monitor to go completely black. Scroll up/down until said component is "out" of the screen and... Voila! The external monitor comes back to life and works flawlessly. But the exercise is a 100% repro: scroll in one direction and the monitor goes black. Scroll in the opposite direction and it comes back up. The behavior seems to be slightly different by browser, but they all make the monitor go black at times. I haven't noticed the behavior in any other applications; just certain web forms/pages/apps seem to cause this. Any ideas? This is driving me insane!!! Thanks a lot!

02-15-2016, 03:15 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hey, Sounds strange that only moving things brings it to like. It may be because the drivers cannot get the pixels to send to the USB... Would you please gather log files so we can look into it? Also a step-by-step reproduction guide, including which browser and its version, you use would be helpful. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution