Windows 10 Anniversary my DisplayLink UVPlus

DCDowns · 10-04-2016, 11:11 AM

After automatically updating to Windows 10 Anniversary my DisplayLink UVPlus has failed to work. The 8.0.762.0 driver installed and reports as working, but the monitor reports "Not Supported" even after resetting the USB device. The machine recognizes the 2nd monitor. Any help is appreciated, but I imagine I'll end up waiting for an update or buying a new device which is probably what this whole mess is about - planned obsolescence.

AlbanRampon · 10-05-2016, 06:04 PM

Hello,
We don't do artificial obsolescence. The devices which are not compatible with the Windows 10 Anniversary Update are ***some*** devices from about 2007-2009, so hardly something recent. We went out of our way to restore functionality on devices imagined in 2007 because we could (like the Toshiba Dynadock-U)...

If the monitor OSD itself says "Not Supported", it sounds like a resolution issue as DisplayLink driver
1 - cannot display something on the monitor unless the driver is working.
2 - cannot add messages on an image as our driver cannot compose content.

Would you please create the logs as described in the signature so we can look into it?

Regards,
Alban

10-04-2016, 11:11 AM	#1
DCDowns Junior Member Join Date: Oct 2016 Posts: 1	Windows 10 Anniversary my DisplayLink UVPlus After automatically updating to Windows 10 Anniversary my DisplayLink UVPlus has failed to work. The 8.0.762.0 driver installed and reports as working, but the monitor reports "Not Supported" even after resetting the USB device. The machine recognizes the 2nd monitor. Any help is appreciated, but I imagine I'll end up waiting for an update or buying a new device which is probably what this whole mess is about - planned obsolescence.

10-05-2016, 06:04 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, We don't do artificial obsolescence. The devices which are not compatible with the Windows 10 Anniversary Update are *some* devices from about 2007-2009, so hardly something recent. We went out of our way to restore functionality on devices imagined in 2007 because we could (like the Toshiba Dynadock-U)... If the monitor OSD itself says "Not Supported", it sounds like a resolution issue as DisplayLink driver 1 - cannot display something on the monitor unless the driver is working. 2 - cannot add messages on an image as our driver cannot compose content. Would you please create the logs as described in the signature so we can look into it? Regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution