Dell TB16 Thunderbolt dock with DL-165 adapter

drgracr · 02-09-2018, 05:26 PM

I have a Dell Lattitude 5580 connected to a TB16 dock. I'm trying to connect an older DVI monitor to the dock with the DL-165 adapter. In the device manager I get the error "This device cannot start. (Code 10)". If I connect the adapter directly to the laptop it will work correctly. I have downloaded the most current driver.

My previous setup was a Lattitude E6540 with the E-port dock, and the DL-165 adapter worked correctly when connected to the dock.

Any suggestions?

02-09-2018, 05:26 PM	#1
drgracr Junior Member Join Date: Feb 2018 Location: USA Posts: 1	Dell TB16 Thunderbolt dock with DL-165 adapter I have a Dell Lattitude 5580 connected to a TB16 dock. I'm trying to connect an older DVI monitor to the dock with the DL-165 adapter. In the device manager I get the error "This device cannot start. (Code 10)". If I connect the adapter directly to the laptop it will work correctly. I have downloaded the most current driver. My previous setup was a Lattitude E6540 with the E-port dock, and the DL-165 adapter worked correctly when connected to the dock. Any suggestions?