DisplayLink setup wizard starting everytime plug into dock

[cttonbridge]

Hi,

The docking station is working fine except for when laptop is reconnected to it (via USB 3.0).

What happens is that the docking station is detected via USB and starts to install device driver software. Then the DisplayLink setup wizard appears. The device driver install box shows "Waiting for user input". Press cancel on the setup wizard, Then Finish and device install shows as successfully installed. All works ok.

How can the setup wizard be prevented from starting up every time plugged in?

I have attached screenshots and the diagnostic zip file.

Thanks

[AlbanRampon]

Hello,
Thank you for your patience and the logs.
I see from the Windows installer logs that the driver store seems corrupted.

You can see setupapi.dev.log has many occurrences of the following:
dvi: Enumerating INFs from path list 'C:\Windows\INF'
! inf: Detected INFCACHE inconsistency
! inf: Attempting INFCACHE repair 10:03:20.725
! inf: Verify/Fix on INFCACHE complete, status(4) - Fixed 10:03:30.043
!!! inf: Error searching published INFs - likely system corruption!
!!! inf: Error 2: The system cannot find the file specified.

These are present even on the USB keyboard (line 210109).

I would recommend looking at potential filesystem corruption and doing a system file check (sfc) to see if there's anything flagged there.

Kind regards,
alban