Display Link Manager stop working randomly

[jcalegre]

Hello,

I keep getting black screens on both monitors (Dell P2418D) randomly. The monitors are connected to a MacBook Pro (2017 13-inch) using Ventura 13.7.1 And I am currently using the latest Display Link Manager driver (1.11.0 Build 28).

It looks like every time I have apps with video (e.g., MS Teams sessions with participants with their cameras on; or when displaying YouTube videos), both monitors go black.

What am I doing wrong? Is there a setting I need to tweak to prevent the random black screens? Thanks in advance for any help or guidance.

J.C.

[DanielSznicer]

Originally Posted by jcalegre

Hello,

I keep getting black screens on both monitors (Dell P2418D) randomly. The monitors are connected to a MacBook Pro (2017 13-inch) using Ventura 13.7.1 And I am currently using the latest Display Link Manager driver (1.11.0 Build 28).

It looks like every time I have apps with video (e.g., MS Teams sessions with participants with their cameras on; or when displaying YouTube videos), both monitors go black.

What am I doing wrong? Is there a setting I need to tweak to prevent the random black screens? Thanks in advance for any help or guidance.

J.C.

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com