MacBook Air 2020 MacOs Sequoia v15

nmt · 12-22-2024, 07:27 PM

Dear All
First of all, my apologies. I don’t know if someone posted about this MacBook Air 13.3” M1 with Sequoia 15.2 OS. I installed new DisplayLink last version and updated MacOs to 15.2

It didn’t work with two monitors only one. Do you know some adjustment or “tricks” to run?

I’ll appreciate your answer!

Many thanks in advance! 🙂

Nelson

DanielSznicer · 01-23-2025, 01:47 PM

Quote:

Originally Posted by nmt

Dear All
First of all, my apologies. I don’t know if someone posted about this MacBook Air 13.3” M1 with Sequoia 15.2 OS. I installed new DisplayLink last version and updated MacOs to 15.2

It didn’t work with two monitors only one. Do you know some adjustment or “tricks” to run?

I’ll appreciate your answer!

Many thanks in advance! 🙂

Nelson

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink

And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com
__________________

hollerbach · 01-28-2025, 04:04 PM

Hello, I think I am having the same issue, I detailed it here in this post. Sorry I did not see this one first.

https://displaylink.org/forum/showth...7783#post97783

Chris1000 · 01-29-2025, 08:35 PM

Hi everyone,

i have the same issue, my second monitor did not work.
Should i post log file?

Rex255 · 03-19-2025, 04:03 PM

I have a MBP (M1 Pro) running Sequoia 15.3.2.
I was using a WUX500 via HDMI in extended desktop, all working fine.
I did something and the WUX500 went blank and I could not see it in the OS.
I tried my wife's MacBook Air and it worked fine in extended desk top. I did something and the WUX500 became invisible to the OS.
Support calls over four days Apple eventually decided that I should erase the HD on the MBP and start again. That worked.
A few days later, just before a big seminar where I was in control of the projector, it was all working until I changed from extended desk top to mirrored desk top. I then had a laptop that could not see the WUX500, again.
Apple support now say it is the problem with the firmware or driver for the WUX500.
Canon in a preliminary call say it isn't but have raised it with their engineering team for further consideration.

Interestingly Keynote does recognise the WUX500 and allows it to be used but doesn't allow colour management which for a photographic seminar is useless.

Apple support also instructed me how to rebuild my MBP but I think they did it wrong as I and Apple support cannot access Time Machine backups going back to 2021. We can see them but access is denied.

Any ideas very welcome on the WUX500 problem

12-22-2024, 07:27 PM	#1
nmt Junior Member Join Date: Dec 2024 Posts: 1	MacBook Air 2020 MacOs Sequoia v15 Dear All First of all, my apologies. I don’t know if someone posted about this MacBook Air 13.3” M1 with Sequoia 15.2 OS. I installed new DisplayLink last version and updated MacOs to 15.2 It didn’t work with two monitors only one. Do you know some adjustment or “tricks” to run? I’ll appreciate your answer! Many thanks in advance! 🙂 Nelson

01-28-2025, 04:04 PM	#3
hollerbach Junior Member Join Date: Jan 2025 Posts: 4	Same issue Hello, I think I am having the same issue, I detailed it here in this post. Sorry I did not see this one first. https://displaylink.org/forum/showth...7783#post97783

01-29-2025, 08:35 PM	#4
Chris1000 Junior Member Join Date: Jan 2025 Posts: 1	MacAir M1 Hi everyone, i have the same issue, my second monitor did not work. Should i post log file?

03-19-2025, 04:03 PM	#5
Rex255 Junior Member Join Date: Mar 2025 Posts: 1	I have a MBP (M1 Pro) running Sequoia 15.3.2. I was using a WUX500 via HDMI in extended desktop, all working fine. I did something and the WUX500 went blank and I could not see it in the OS. I tried my wife's MacBook Air and it worked fine in extended desk top. I did something and the WUX500 became invisible to the OS. Support calls over four days Apple eventually decided that I should erase the HD on the MBP and start again. That worked. A few days later, just before a big seminar where I was in control of the projector, it was all working until I changed from extended desk top to mirrored desk top. I then had a laptop that could not see the WUX500, again. Apple support now say it is the problem with the firmware or driver for the WUX500. Canon in a preliminary call say it isn't but have raised it with their engineering team for further consideration. Interestingly Keynote does recognise the WUX500 and allows it to be used but doesn't allow colour management which for a photographic seminar is useless. Apple support also instructed me how to rebuild my MBP but I think they did it wrong as I and Apple support cannot access Time Machine backups going back to 2021. We can see them but access is denied. Any ideas very welcome on the WUX500 problem Last edited by Rex255; 03-20-2025 at 06:49 AM.