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Search took 0.02 seconds; generated 35 minute(s) ago. Search: Posts Made By: Wim
Forum: Windows Software 08-05-2014, 09:09 AM
Replies: 5
Views: 11,198
Posted By Wim
Can you explain what you mean by the system...

Can you explain what you mean by the system freezes? Screen freezes? Computer freezes? Mouse pointer freezes?

Wim
Forum: Windows Software 08-05-2014, 09:08 AM
Replies: 1
Views: 7,253
Posted By Wim
It depends what wireless device you have, but...

It depends what wireless device you have, but some of the wireless USB devices don't have wireless drivers for Windows 8.1. Please check there is a wireless USB driver for Windows 8.1 for the product...
Forum: Windows Software 08-05-2014, 09:06 AM
Replies: 3
Views: 9,255
Posted By Wim
The utility James mentioned is now available...

The utility James mentioned is now available here:

http://kb.displaylink.com/368

Wim
Forum: Windows Software 08-05-2014, 09:05 AM
Replies: 6
Views: 10,978
Posted By Wim
Can you check you have the latest Intel graphics...

Can you check you have the latest Intel graphics driver installed for your platform? I think it might be this version here:
...
Forum: Windows Software 08-05-2014, 08:59 AM
Replies: 62
Views: 163,072
Posted By Wim
Hi All We have created a tool that will...

Hi All

We have created a tool that will enable you to disable the DisplayLink graphics drivers, which should work around the problems with games. You will need to reboot after an enable or...
Forum: Windows Software 07-24-2014, 10:43 AM
Replies: 1
Views: 7,424
Posted By Wim
Hi Thanks for raising this. It was fixed...

Hi

Thanks for raising this. It was fixed yesterday and you should be able to download the right version now.

Wim
Forum: Windows Software 07-21-2014, 10:14 AM
Replies: 14
Views: 44,303
Posted By Wim
We have investigated this. To support Hyper V,...

We have investigated this. To support Hyper V, the drivers need to be based on a newer version of Windows API than we are using. To support this, our Ethernet driver would need to be re-written to...
Forum: Windows Software 07-07-2014, 01:32 PM
Replies: 48
Views: 101,711
Posted By Wim
We have raised this with Microsoft and they have...

We have raised this with Microsoft and they have closed it as invalid. Windows 8 onwards only supports resolutions of 1024x768 and above. They have cited the following references for this:

Windows...
Forum: Windows Software 07-03-2014, 08:41 AM
Replies: 1
Views: 9,622
Posted By Wim
This is a known problem and answered here. ...

This is a known problem and answered here.

http://www.displaylink.org/forum/showpost.php?p=74716&postcount=59

Wim
Forum: Windows Software 07-03-2014, 08:18 AM
Replies: 10
Views: 17,813
Posted By Wim
It looks like your hard drive is full, and this...

It looks like your hard drive is full, and this is probably stopping the Windows paging file from being efficient, slowing down our driver and software graphics compression.

Can you see if freeing...
Forum: Windows Software 07-03-2014, 08:15 AM
Replies: 1
Views: 15,444
Posted By Wim
There will still be some logging with Advanced...

There will still be some logging with Advanced Logging turned off. It is best to:

1. Stop the DisplayLink service
2. Delete all files from C:\Program Files\DisplayLink Core Software\Debug folder...
Forum: Windows Software 06-27-2014, 10:58 AM
Replies: 5
Views: 16,564
Posted By Wim
When the screen blacks out, does the device drop...

When the screen blacks out, does the device drop off the USB bus (eg does it disappear from device manager) or is it just the screen that blanks?

Does it improve if you connect your USB 3.0 hub...
Forum: Windows Software 06-26-2014, 02:19 PM
Replies: 1
Views: 9,846
Posted By Wim
If it comes up as unknown device, then the...

If it comes up as unknown device, then the hardware is not reporting itself properly on the USB bus. The logs show that we have never detected a DisplayLink device on the USB bus, so I suspect this...
Forum: Windows Software 06-26-2014, 01:27 PM
Replies: 2
Views: 9,692
Posted By Wim
Our software thinks that the mode list from this...

Our software thinks that the mode list from this monitor is invalid for some reason. I'll have to raise this into the engineering team for further analysis.

Wim
Forum: Windows Software 06-26-2014, 01:27 PM
Replies: 5
Views: 11,936
Posted By Wim
Does Ethernet come back if you power cycle the...

Does Ethernet come back if you power cycle the dock? Is the Ethernet shown in device manager and is there any error on it?

Wim
Forum: Windows Software 06-26-2014, 12:01 PM
Replies: 1
Views: 12,052
Posted By Wim
The adapter will only enable the output if it...

The adapter will only enable the output if it sees DVI hotplug asserted. I suspect there is no hotplug event, which stops the output being enabled.

Wim
Forum: Windows Software 06-26-2014, 12:00 PM
Replies: 2
Views: 10,430
Posted By Wim
This sounds like a computer or hardware problem....

This sounds like a computer or hardware problem. The dock should not drop off the USB bug when you plug something into the other USB port on the laptop. This is not the fault of the dock and it...
Forum: Windows Software 06-26-2014, 11:57 AM
Replies: 12
Views: 37,321
Posted By Wim
The display position has no influence on...

The display position has no influence on DisplayLink software. This is all above our driver level. So if changing the display position affects the way the apps behave, then the problem is probably...
Forum: Windows Software 06-26-2014, 11:30 AM
Replies: 4
Views: 14,143
Posted By Wim
We found this problem too on Windows 8.1 a few...

We found this problem too on Windows 8.1 a few months ago, but could repro the problem without DisplayLink and just using multiple screens.

We raised the bug with Microsoft and they said that it...
Forum: Windows Software 06-19-2014, 07:18 AM
Replies: 1
Views: 9,629
Posted By Wim
Hi We do thoroughly test the driver from...

Hi

We do thoroughly test the driver from Windows update before putting it live, but it seems you are having more problems than you should be.

Windows decides when to push the new driver from...
Forum: Windows Software 06-17-2014, 03:15 PM
Replies: 11
Views: 22,014
Posted By Wim
I've checked with the engineers and yes, your...

I've checked with the engineers and yes, your understanding is correct. It is PCM only, not compressed bitstream.

Wim
Forum: Windows Software 06-17-2014, 10:29 AM
Replies: 1
Views: 9,353
Posted By Wim
Our software should install on Windows 2008 R2...

Our software should install on Windows 2008 R2 and Windows Server 2012, although it is not officially supported or tested:

http://displaylink.com/support/ticket.php?id=160

However you will need...
Forum: Mac Software 06-13-2014, 10:29 AM
Replies: 1
Views: 12,050
Posted By Wim
Mac 2.2 release is now available from the...

Mac 2.2 release is now available from the DisplayLink website here:

http://www.displaylink.com/mac

Wim
Forum: Windows Software 06-13-2014, 09:41 AM
Replies: 64
Views: 832,626
Posted By Wim
This is a known problem and we're currently...

This is a known problem and we're currently trying to work with NVIDIA to find a solution as we don't know why our drivers make NIVIDIA hide the control panel.

Wim
Forum: Windows Software 06-12-2014, 12:28 PM
Replies: 11
Views: 22,014
Posted By Wim
It was checked with a Targus ACP70 dock on...

It was checked with a Targus ACP70 dock on Windows 8.1 (to check the original problem posted in this thread).

Wim
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