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Search took 0.03 seconds; generated 81 minute(s) ago. Search: Posts Made By: JamesH
Forum: Windows Software 03-02-2015, 11:35 AM
Replies: 1
Views: 6,111
Posted By JamesH
Hi, Can you attach the output of this tool? ...

Hi,

Can you attach the output of this tool?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
Forum: Windows Software 03-02-2015, 11:10 AM
Replies: 7
Views: 12,480
Posted By JamesH
Hi, Can you update to the latest DisplayLink...

Hi,

Can you update to the latest DisplayLink software (7.7 M4)?
http://www.displaylink.com/support/downloads.php

Thanks,
James
Forum: Windows Software 02-24-2015, 01:59 PM
Replies: 1
Views: 6,796
Posted By JamesH
Hi, Can you: 1. Unplug your adapter 2....

Hi,

Can you:
1. Unplug your adapter
2. Download and run this tool:
http://www.displaylink.com/support/ticket.php?id=297
3. Install the latest DisplayLink software:...
Forum: Windows Software 02-23-2015, 03:33 PM
Replies: 4
Views: 9,329
Posted By JamesH
Hi, Can you attach the output of this tool...

Hi,

Can you attach the output of this tool as as soon as you see this issue?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
Forum: Windows Software 02-23-2015, 03:24 PM
Replies: 1
Views: 6,944
Posted By JamesH
Hi, Can you try disabling the Nvidia GPU to...

Hi,

Can you try disabling the Nvidia GPU to see if that helps?

Thanks,
James
Forum: Windows Software 02-23-2015, 03:21 PM
Replies: 2
Views: 7,164
Posted By JamesH
Hi, Can you: 1. Uninstall the DisplayLink...

Hi,

Can you:
1. Uninstall the DisplayLink software
2. Download and run this tool:
http://www.displaylink.com/support/ticket.php?id=297
3. Install the latest DisplayLink software:...
Forum: Windows Software 02-23-2015, 03:10 PM
Replies: 1
Views: 6,629
Posted By JamesH
Hi, Can you check if there is a BIOS update...

Hi,

Can you check if there is a BIOS update available for your PC?

This might help with the issue you're having.

Thanks,
James
Forum: Windows Software 02-23-2015, 02:02 PM
Replies: 4
Views: 9,293
Posted By JamesH
Hi, From looking at your second set of logs...

Hi,

From looking at your second set of logs I can see that the monitor hasn't been detected.

Can you:
1. Uninstall the DisplayLink software
2. Download and run this tool:...
Forum: Windows Software 02-23-2015, 01:50 PM
Replies: 2
Views: 8,269
Posted By JamesH
Hi, There is no way to install the driver...

Hi,

There is no way to install the driver via the INF file.

Thanks,
James
Forum: Windows Software 02-22-2015, 07:49 PM
Replies: 2
Views: 6,707
Posted By JamesH
Hi, I'd recommend updating the graphics...

Hi,

I'd recommend updating the graphics driver for your computer.

Thanks,
James
Forum: Windows Software 02-17-2015, 04:32 PM
Replies: 1
Views: 10,832
Posted By JamesH
Hi, Do you now just have the 27" 2560x1440...

Hi,

Do you now just have the 27" 2560x1440 monitor connected through your HP 3005pr dock?

When you say the driver collapses can you describe what happens exactly?

Could you attach the...
Forum: Windows Software 02-17-2015, 04:26 PM
Replies: 5
Views: 8,500
Posted By JamesH
Hi, SMSC graphics software has been...

Hi,

SMSC graphics software has been detected.

Can you review this FAQ for next steps?
http://displaylink.com/support/ticket.php?id=358

Thanks,
James
Forum: Windows Software 01-23-2015, 05:46 PM
Replies: 1
Views: 7,965
Posted By JamesH
Hi, It looks like the EDID of the HP monitor...

Hi,

It looks like the EDID of the HP monitor is unavailable or invalid. This can either be due to the monitor itself or the video cable connected to the monitor. Because of EDID can't be read you...
Forum: Windows Software 01-23-2015, 02:52 PM
Replies: 2
Views: 7,660
Posted By JamesH
Hi, There's no way of changing the gamma...

Hi,

There's no way of changing the gamma setting on the monitors connected through the dock.

There is a tool available which will disable the DisplayLink drivers. This could help resolve the...
Forum: Windows Software 01-18-2015, 10:10 PM
Replies: 9
Views: 15,614
Posted By JamesH
Hi, I've heard the January 2015 update for...

Hi,

I've heard the January 2015 update for the Surface Pro tablets fixes this issue.

Details on the contents of the update are here:...
Forum: Windows Software 01-18-2015, 09:53 PM
Replies: 1
Views: 8,383
Posted By JamesH
Hi, Sure, please download the drivers from...

Hi,

Sure, please download the drivers from here:
http://www.targus.com/form/download.aspx?regionid=7&sku=ACP51USZ

After installing the driver check out ...
Forum: Windows Software 01-18-2015, 09:33 PM
Replies: 2
Views: 7,154
Posted By JamesH
Hi, I've heard that the latest Surface Pro...

Hi,

I've heard that the latest Surface Pro update resolved the blank screen issue.

You can find it here:
http://www.microsoft.com/en-gb/download/details.aspx?id=38826

Thanks,
James
Forum: Windows Software 01-16-2015, 06:30 PM
Replies: 11
Views: 24,310
Posted By JamesH
Hi, Does this happen on all the USB ports on...

Hi,

Does this happen on all the USB ports on your notebooks?

Thanks,
James
Forum: Windows Software 01-16-2015, 06:21 PM
Replies: 4
Views: 7,956
Posted By JamesH
Hi, Do you have another video cable you can...

Hi,

Do you have another video cable you can try?

Also could you try a different input on your monitor (if possible)?

Thanks,
James
Forum: Windows Software 01-16-2015, 01:30 PM
Replies: 11
Views: 24,310
Posted By JamesH
Hi, As soon as the issue is seen please...

Hi,

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support...
Forum: Windows Software 01-16-2015, 01:26 PM
Replies: 7
Views: 10,836
Posted By JamesH
Hi, The guys here think this is an issue...

Hi,

The guys here think this is an issue with the Etron USB 3.0 HC

I would recommend raising a ticket with Gigabyte here:
http://www.gigabyte.com/support-downloads/support-downloads.aspx
...
Forum: Windows Software 01-16-2015, 12:29 PM
Replies: 2
Views: 10,089
Posted By JamesH
Hi, This could be either one of two things: ...

Hi,

This could be either one of two things:
1. Anti-virus software causing this - in this case please disable the AV software and try again
2. It's been affected by a virus - in this case...
Forum: Windows Software 01-16-2015, 12:01 PM
Replies: 1
Views: 13,334
Posted By JamesH
Hi, I'm not familiar with this product...

Hi,

I'm not familiar with this product myself.

If you're thinking of the the DisplayLink Manager (UI) then through that you can only control the monitor's display settings.

It sounds like...
Forum: Windows Software 01-15-2015, 04:58 PM
Replies: 1
Views: 6,571
Posted By JamesH
Hi, Please attach the output of this tool: ...

Hi,

Please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please...
Forum: Windows Software 01-15-2015, 04:55 PM
Replies: 1
Views: 9,473
Posted By JamesH
Hi, Can you check out this FAQ? ...

Hi,

Can you check out this FAQ?
http://www.displaylink.com/support/ticket.php?id=346

Let me know if you still have an issue.

Thanks,
James
Showing results 251 to 275 of 500
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