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Search took 0.02 seconds; generated 35 minute(s) ago. Search: Posts Made By: Wim
Forum: Windows Software 05-21-2013, 03:37 PM
Replies: 122
Views: 571,888
Posted By Wim
It should not have regressed the fuzziness that...

It should not have regressed the fuzziness that was seen before. What is your system spec? Have you tried "High Performance" mode if you have a tablet with this setting, as it could help.

Wim
Forum: Windows Software 05-21-2013, 03:27 PM
Replies: 12
Views: 26,655
Posted By Wim
Can you post your log files as described here: ...

Can you post your log files as described here:

http://kb.displaylink.com/269

Also, how do the audio and Ethernet device appear in device manager. Is there a Yellow "!" on them?

Wim
Forum: Windows Software 05-18-2013, 11:11 AM
Replies: 140
Views: 272,035
Posted By Wim
For the ~1 sec see the dev build in this thread: ...

For the ~1 sec see the dev build in this thread:

http://displaylink.org/forum/showthread.php?t=2070&page=9

The more serious issue seems to be the whole dock dropping off the USB bus. When this...
Forum: Windows Software 05-18-2013, 09:37 AM
Replies: 122
Views: 571,888
Posted By Wim
I see from an earlier post you are using the...

I see from an earlier post you are using the Lenovo X1. Can you check all the drivers are up to date on this platform, including the BIOS and see if this makes a difference. I think I saw a user...
Forum: Windows Software 05-18-2013, 09:35 AM
Replies: 12
Views: 19,566
Posted By Wim
Can you check if you have any other USB graphics...

Can you check if you have any other USB graphics software installed, eg from SMSC or from MCT (could be Magic Control Technology). These can be incompatible with DisplayLink and cause the issue you...
Forum: Windows Software 05-17-2013, 04:03 PM
Replies: 122
Views: 571,888
Posted By Wim
Possible fix?

Hi All

I've attached a development build of 7.2 M1 but includes a fix for the momentary screen freezing that I suspect is responsible for some of the "mouse freezing" or "mouse lag" posts on here....
Forum: Mac Software 05-15-2013, 08:54 AM
Replies: 2
Views: 9,143
Posted By Wim
Hi I think these were the first dynadocks...

Hi

I think these were the first dynadocks Toshiba released. When manufacturing them, they managed to program them all with the same serial number - all zeros. This means multiple devices cannot be...
Forum: Mac Software 05-14-2013, 04:00 PM
Replies: 5
Views: 12,709
Posted By Wim
Hi The logs do not show the device...

Hi

The logs do not show the device connected to the USB bus so there is nothing for our software to talk to. Was the device connected when the logs were taken? If it was, was it getting enough...
Forum: Windows Software 05-14-2013, 02:37 PM
Replies: 5
Views: 12,508
Posted By Wim
Hi Thanks for the logs. I see they are taken...

Hi

Thanks for the logs. I see they are taken with v7.2 M0. Also the dock you are using uses the DL-165 USB 2.0 chip, so the audio and Ethernet are not part of the DisplayLink technology.

The...
Forum: Windows Software 05-14-2013, 10:41 AM
Replies: 6
Views: 12,918
Posted By Wim
Yes - this is correct. You should search for...

Yes - this is correct. You should search for USB\VID_17E9&PID_028F for example, as the versions can differ per PID, as our customers all want different versions that they have qualified on Windows...
Forum: Windows Software 05-13-2013, 04:34 PM
Replies: 6
Views: 12,918
Posted By Wim
What is the VID/PID of the device you are looking...

What is the VID/PID of the device you are looking at?

Wim
Forum: Windows Software 05-13-2013, 10:44 AM
Replies: 6
Views: 12,918
Posted By Wim
7.2 M0 is the latest software on Windows update...

7.2 M0 is the latest software on Windows update for this device. We are about to update this to 7.2 M1 in the next week.

You can see the verson of software pushed out for any device on Windows...
Forum: Windows Software 05-13-2013, 10:42 AM
Replies: 2
Views: 9,075
Posted By Wim
Can you try v7.2 M1. Sounds like a known issue...

Can you try v7.2 M1. Sounds like a known issue that should be fixed by this release.

Wim
Forum: Windows Software 05-13-2013, 10:41 AM
Replies: 1
Views: 21,671
Posted By Wim
Can you post the crash dump from the BSOD in...

Can you post the crash dump from the BSOD in c:\windows\minidump\ so we can see where the crash happened?

Wim
Forum: Windows Software 05-11-2013, 08:00 AM
Replies: 122
Views: 571,888
Posted By Wim
Just to try and expand on Dan's post, is it just...

Just to try and expand on Dan's post, is it just the mouse that is lagging or is the whole screen freezing for a second? You can check this by just playing a video on the screen at the same time. If...
Forum: Windows Software 05-08-2013, 11:50 AM
Replies: 5
Views: 10,699
Posted By Wim
It should work well on this system. It sounds...

It should work well on this system. It sounds like the USB connection is not stable if the product is slow and dropping off the bus.

Can you post the logs here: http://kb.displaylink.com/269

Wim
Forum: Windows Software 05-08-2013, 11:47 AM
Replies: 14
Views: 41,861
Posted By Wim
Please post the logs on this thread. Wim

Please post the logs on this thread.

Wim
Forum: Windows Software 05-08-2013, 11:46 AM
Replies: 2
Views: 10,534
Posted By Wim
I don't believe Matrox supply WDDM graphics...

I don't believe Matrox supply WDDM graphics drivers for their graphics cards, which are required by the DisplayLink software to correctly operate. I think this will be the reason that the adapter is...
Forum: Windows Software 05-07-2013, 12:56 PM
Replies: 1
Views: 7,586
Posted By Wim
Hi We state we don't support Crossfire. More...

Hi

We state we don't support Crossfire. More correctly, we do not test all the various Crossfire combinations with our driver.

We have to focus our testing on the most popular platform and GPU...
Forum: Windows Software 05-03-2013, 02:05 PM
Replies: 122
Views: 571,888
Posted By Wim
Could you see if increasing the priority of...

Could you see if increasing the priority of DisplayLink Manger in task manager helps improve this?

http://displaylink.org/forum/attachment.php?attachmentid=1146&d=1366991099

Wim
Forum: Windows Software 05-03-2013, 12:05 PM
Replies: 1
Views: 8,459
Posted By Wim
Yes - this is a known issue due to the way the...

Yes - this is a known issue due to the way the NVIDIA Optimus systems operate on Windows 8. It affects full screen apps (eg games).

We're looking at ways to fix this, but there is nothing easy we...
Forum: Windows Software 05-03-2013, 12:02 PM
Replies: 14
Views: 41,861
Posted By Wim
Can you gather the logs when the reboot message...

Can you gather the logs when the reboot message appears as described here:

http://kb.displaylink.com/269

Thanks

Wim
Forum: Windows Software 05-02-2013, 08:47 AM
Replies: 2
Views: 8,860
Posted By Wim
Usually happens if the video cable is not quite...

Usually happens if the video cable is not quite plugged in properly.

Wim
Forum: Windows Software 05-01-2013, 12:08 PM
Replies: 122
Views: 571,888
Posted By Wim
If you make the Excel window not quite maximised...

If you make the Excel window not quite maximised on the screen, do you get the same problem?

Wim
Forum: Windows Software 05-01-2013, 12:07 PM
Replies: 1
Views: 8,159
Posted By Wim
The firmware for our chip is upgraded/downgraded...

The firmware for our chip is upgraded/downgraded automatically by our host software to match the version of software installed. It's not possible to prevent this firmware change happening when new...
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