Forum: Mac Software
03-13-2026, 06:53 AM
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Replies: 20
Views: 13,492
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Forum: Mac Software
03-12-2026, 09:10 AM
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Replies: 20
Views: 13,492
Hi Patlan,
HP Thunderbolt Dock G4 is not a...
Hi Patlan,
HP Thunderbolt Dock G4 is not a DisplayLink product. This is the reason DisplayLink Manager doesn't recognize it and this product doesn't need DisplayLink Manager to work.
Regards,...
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Forum: Mac Software
03-12-2026, 07:44 AM
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Replies: 19
Views: 15,903
Hello boostedmpls,
Could you please provide...
Hello boostedmpls,
Could you please provide more details about the problem?
What monitors do you connect to the Anker dock?
What is your Mac model, macOS version and DisplayLink Manager version...
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Forum: Mac Software
03-12-2026, 07:42 AM
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Replies: 20
Views: 13,492
Hello,
It depends which Belkin Dual Display...
Hello,
It depends which Belkin Dual Display USB-C Dock you actually have:
Model INC002 is a DisplayLink product
Model INC004 is not - DisplayLink Manager doesn't detect it and this product...
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Forum: Mac Software
03-12-2026, 07:30 AM
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Replies: 1
Views: 1,680
What does monitor OSD say?
There is a known...
What does monitor OSD say?
There is a known macOS issue which may provide an inconsistent refresh rate information in the Display Settings vs. what is the video signal property value. Therefore,...
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Forum: Mac Software
03-11-2026, 07:48 AM
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Replies: 3
Views: 1,966
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Forum: Mac Software
03-11-2026, 07:45 AM
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Replies: 3
Views: 2,202
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Forum: Mac Software
03-10-2026, 10:01 AM
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Replies: 10
Views: 4,659
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Forum: Mac Software
03-10-2026, 08:12 AM
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Replies: 19
Views: 15,903
Hi Xorcerer,
Are you able to grab logs...
Hi Xorcerer,
Are you able to grab logs following this article: https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink
and share them here via a...
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Forum: Mac Software
03-10-2026, 08:08 AM
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Replies: 19
Views: 15,903
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Forum: Mac Software
03-10-2026, 08:02 AM
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Replies: 3
Views: 1,966
Hi Ivan,
Over time we tend to keep only the...
Hi Ivan,
Over time we tend to keep only the latest driver versions available for legacy macOS versions. Therefore, we are not going to re-publish 1.7.x on our website.
Regards,
Szymon
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Forum: Mac Software
03-10-2026, 07:59 AM
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Replies: 10
Views: 4,659
I see Generic Billboard Device in the USB...
I see Generic Billboard Device in the USB devices, but this is not a DisplayLink device. You can tell this by USB Vendor Id. All DisplayLink devices have id 0x17E9.
Regards,
Szymon
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Forum: Mac Software
03-09-2026, 02:42 PM
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Replies: 10
Views: 4,659
Hi Paul,
Original problem discussed in...
Hi Paul,
Original problem discussed in this thread is not related to macOS version. The device worked after the upgrade to 26.3.
Could you elaborate more about your setup, (MacBoo,...
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Forum: Mac Software
03-09-2026, 02:38 PM
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Replies: 10
Views: 4,659
Hi ujwalm,
From the logs, I can see that one...
Hi ujwalm,
From the logs, I can see that one DisplayLink device was connected earlier, but it stopped appearing on Friday afternoon (2026‑03‑06). It’s also not detected by macOS anymore, as it...
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Forum: Mac Software
03-09-2026, 02:14 PM
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Replies: 1
Views: 1,807
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Forum: Mac Software
03-09-2026, 01:21 PM
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Replies: 1
Views: 2,278
Hello,
DL-7xxx is a newer chipset family...
Hello,
DL-7xxx is a newer chipset family allowing higher refresh rates compared to DL-6xxx, hence 75Hz, 100Hz and above can be offered for higher resolutions, e.g. 4K. General rule of thumb is...
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Forum: Mac Software
03-06-2026, 10:53 AM
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Replies: 19
Views: 15,903
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Forum: Mac Software
03-06-2026, 10:32 AM
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Replies: 7
Views: 3,189
Thanks for the image.
It appears that your...
Thanks for the image.
It appears that your product is actually a Dell WD19S docking station, not the D6000. The WD19S is not a DisplayLink based dock, which is why the DisplayLink Manager...
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Forum: Mac Software
03-06-2026, 07:53 AM
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Replies: 7
Views: 3,189
Hello,
Could you please check the following....
Hello,
Could you please check the following.
Make sure your D6000 dock is powered and connected to your Mac.
If macOS prompts to "Allow accessory to connect?" click "Allow".
Choose "About...
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Forum: Mac Software
03-06-2026, 07:40 AM
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Replies: 5
Views: 7,085
Hello,
I’m sorry about your recent...
Hello,
I’m sorry about your recent experience. You're right that the current ticketing system doesn’t send automatic confirmation emails when a request is logged. We are evaluating a replacement. ...
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Forum: Mac Software
03-05-2026, 03:14 PM
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Replies: 19
Views: 15,903
Hello,
What is your Targus product? Are you...
Hello,
What is your Targus product? Are you on the latest available DisplayLink Manager for macOS?
https://www.synaptics.com/products/displaylink-graphics/downloads/macos
Regards,
Szymon
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Forum: Mac Software
03-05-2026, 03:12 PM
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Replies: 2
Views: 2,605
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Forum: Mac Software
03-05-2026, 01:55 PM
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Replies: 6
Views: 3,404
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Forum: Mac Software
03-04-2026, 02:48 PM
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Replies: 19
Views: 8,768
Hi Steffi,
Based on the analysis via...
Hi Steffi,
Based on the analysis via support, it has been concluded that most likely the problem is with the hardware, so no software updated can address this situation - I'm afraid we won't be...
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Forum: Mac Software
03-04-2026, 07:53 AM
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Replies: 1
Views: 2,357
Hello,
USB-C monitor output of UD22 doesn't...
Hello,
USB-C monitor output of UD22 doesn't use DisplayLink technology (this product is kind of a hybrid solution). For any potential updates of this functionality, please check UD22 FW updates...
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