Forum: Mac Software
05-04-2020, 12:41 PM
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Replies: 23
Views: 64,872
Hello,
Thank you for your patience.
If...
Hello,
Thank you for your patience.
If you are using Catalina could you please test our newest BETA driver (https://www.displaylink.com/downloads/file?id=1552)?
Please remember to uninstall...
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Forum: Mac Software
05-04-2020, 12:35 PM
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Replies: 1
Views: 5,853
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Forum: Windows Software
05-04-2020, 11:49 AM
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Replies: 12
Views: 70,312
Hello,
Thank you for your patience.
We...
Hello,
Thank you for your patience.
We have done some more testing and on another machine we were able to reproduce the issue.
It seems like there is a problem with amount of frames that are...
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Forum: Windows Software
05-04-2020, 08:34 AM
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Replies: 76
Views: 463,520
Hello,
I would like to apologize that we did...
Hello,
I would like to apologize that we did not respond earlier on this topic. We have been checking forum threads, along with tickets, and received feedback on pre-release software that changes...
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Forum: Windows Software
05-01-2020, 03:50 PM
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Replies: 12
Views: 70,312
Hello,
Thank you for your patience.
I...
Hello,
Thank you for your patience.
I have been looking into CS:GO display settings and I have found that there is an option under Display mode called: Fullscreen Windowed. As you mentioned you...
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Forum: Windows Software
04-29-2020, 07:09 AM
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Replies: 12
Views: 70,312
Hello,
Thank you for contacting us on the...
Hello,
Thank you for contacting us on the forum.
I have few questions to clarify this case even more.
1. Did you test other games in fullscreen or only CS:GO? If not, please verify that.
2....
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Forum: Windows Software
04-27-2020, 10:11 AM
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Replies: 1
Views: 5,950
Hello,
Thank you for contacting us on the...
Hello,
Thank you for contacting us on the forum.
The DisplayLink icon should be visible in your "show hidden icons" option if the software is installed. May you please check that and inform me...
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Forum: Windows Software
04-24-2020, 11:02 AM
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Replies: 2
Views: 6,553
Hello,
Thank you for contacting us on the...
Hello,
Thank you for contacting us on the forum.
If you go to the right bottom corner of your taskbar and in "Show hidden icons" do you see a DisplayLink app running?
Also, please let me...
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Forum: Mac Software
04-24-2020, 10:11 AM
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Replies: 12
Views: 23,140
Dear users,
Thank you for your patience.
...
Dear users,
Thank you for your patience.
Everyone that is staying on the beta version can follow up with the below guide to verify if that will resolve your issue.
1. Unplug your dock
2....
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Forum: Windows Software
04-22-2020, 01:48 PM
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Replies: 1
Views: 6,230
Hello,
Thank you for contacting us on the...
Hello,
Thank you for contacting us on the forum.
Could you please gather the log files by following the third link in my signature?
I will need them to run the proper analysis. May you please...
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Forum: Windows Software
04-22-2020, 12:51 PM
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Replies: 1
Views: 6,781
Hello,
Thank you for contacting us on the...
Hello,
Thank you for contacting us on the forum.
Unfortunately, Wacom DTU 1031X is not a DisplayLink powered device and due to it I will not be able to run proper analysis and help you.
The...
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Forum: Mac Software
04-21-2020, 07:21 AM
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Replies: 1
Views: 6,660
Hello,
Thank you for contacting us on the...
Hello,
Thank you for contacting us on the forum.
Based on your product description (Hyper Drive) it seems as this USB hub is not using a DisplayLink chipset. So it is not powered by our...
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Forum: Windows Software
04-17-2020, 09:43 AM
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Replies: 1
Views: 10,992
Hello,
Thank you for contacting us on the...
Hello,
Thank you for contacting us on the forum.
Yes your assumption is correct. DisplayLink powered devices needs our driver to fully operate and project displays so in this case you would...
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Forum: Mac Software
04-15-2020, 06:45 AM
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Replies: 2
Views: 7,435
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Forum: Mac Software
04-15-2020, 06:36 AM
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Replies: 55
Views: 103,125
Hello anter01,
I have contacted you by a...
Hello anter01,
I have contacted you by a private message over the forum.
It will keep our communication more focused over one specific case.
Thank you in advance,
Best regards,
Jakub
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Forum: Mac Software
04-06-2020, 08:50 AM
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Replies: 55
Views: 103,125
Hello,
Thank you for your patience.
...
Hello,
Thank you for your patience.
Yes, based on the logs and the device specification I am sure that this device is not using DisplayLink chipset. It is clearly visible by checking vendor ID...
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Forum: Mac Software
04-01-2020, 08:53 AM
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Replies: 55
Views: 103,125
Hello,
Thank you for describing your issue. ...
Hello,
Thank you for describing your issue.
Did you try upgrading the firmware in your D6000 dock? As it proved to be a solution for users that faced the issue on this specific docking station....
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Forum: Mac Software
03-30-2020, 12:56 PM
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Replies: 55
Views: 103,125
Hello Powie and JPBougie,
DisplayLink...
Hello Powie and JPBougie,
DisplayLink software only enables products with DisplayLink technology. Based on your log files and devices used by you I may see that they are not using DL powered...
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Forum: Mac Software
03-30-2020, 10:14 AM
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Replies: 55
Views: 103,125
Dear users,
Thank you for your prompt...
Dear users,
Thank you for your prompt replies!
Because of that we were able to verify the issue further but I would need more information from the users that are still struggling with this...
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Forum: Mac Software
03-27-2020, 07:46 AM
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Replies: 55
Views: 103,125
Dear Users,
Thank you very much for your...
Dear Users,
Thank you very much for your cooperation and log files.
I have an information for the users who use Dell D6000 docking stations.
We have resolved this issue for one of the users...
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Forum: Mac Software
03-26-2020, 01:38 PM
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Replies: 55
Views: 103,125
Hello,
It would be the best if you could...
Hello,
It would be the best if you could plug in your dock and gather the logs one more time. It will be more efficient for us.
Thank you for replacing log files with the newest possible.
...
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Forum: Mac Software
03-26-2020, 12:58 PM
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Replies: 55
Views: 103,125
Hello Everyone,
Thank you for notifying as...
Hello Everyone,
Thank you for notifying as about this issue!
I want to inform all of you that our Engineering Team is aware of it and is already working on resolving this case.
What I would...
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Forum: Windows Software
03-24-2020, 09:37 AM
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Replies: 1
Views: 7,773
Hello,
Thank you for your patience.
...
Hello,
Thank you for your patience.
Based on the log files I may see that this behaviour is expected with your docking station.
The dock that you are using is not able to handle two such...
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Forum: Windows Software
03-23-2020, 09:25 AM
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Replies: 3
Views: 12,927
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Forum: Mac Software
03-16-2020, 10:14 AM
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Replies: 55
Views: 103,125
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