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08-01-2013, 01:21 PM
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#1 |
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Junior Member
Join Date: Aug 2013
Posts: 6
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Blue screen error
When I load the latest version, I get blue screen when I get to login to Win 7 OS. I am using an HP Pavilion laptop, win 7 SP1, connected to HP USB Display Link hub. I was having no problems until I tried to use the latest 2 versions of the driver. Any help would be great - else I will go back to version 6.1 that was stable.
Thanks! 
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08-01-2013, 01:38 PM
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#2 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Please run through this guide: http://www.displaylink.org/forum/showthread.php?t=896 If the issue persists please attach the debug logs: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James |
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08-02-2013, 09:36 PM
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#3 |
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Junior Member
Join Date: Aug 2013
Posts: 6
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Where can I upload this file securely - I have zipped it up and ready to provide for help.
Thx |
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08-05-2013, 09:47 AM
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#4 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
I've sent you a PM. Thanks, James |
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08-06-2013, 02:27 PM
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#5 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Got your logs thanks. Can you upgrade your AMD graphics and AMD USB3.0 host controller to the latest available? Let me know if the issue persists after that. Thanks, James |
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08-06-2013, 04:22 PM
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#6 |
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Junior Member
Join Date: Aug 2013
Posts: 6
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Seems to be fixed but only time will tell - thanks for the help!
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