USB Display Adapter not recognised

DuncanGardner · 07-18-2013, 04:33 AM

My WavLink USB 3.0 HDMI display adapter is not recognised when I plug it in. Originally I was using it on a W7 laptop in a USB 2.0 slot, and I had to wait ten mins before it would be recognised. I even bought a USB 3.0 adapter, no difference. Eventually that stopped working. So now I'm trying it on a Vista laptop.
I have latest DisplayLink s/w installed, and service is running.
However in Device Manager I don't have any USB Display Adapter listed, not even the heading.
I don't get a "bing" as you usually do when a device is plugged in. I am using a USB port on the laptop, not externally.
The adapter does have a power light, which goes on. Also the monitor flickers between analog/hdmi, so some sort of signal is getting through.
I've even tried a second DisplayLink adapter, identical model.
Sounds like a hardware failure?

JamesH · 07-19-2013, 12:50 PM

Hi,

Please run through these steps:
http://www.displaylink.org/forum/showthread.php?t=896

If the issue persists please post the logs - details for how can be found here:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

DuncanGardner · 07-22-2013, 01:17 AM

In response to the debug steps (same for Vista machine and W7):
Check DisplayLink software is installed
YES
Check the DisplayLink Service is running
YES
Check the DisplayLink USB device appears in the device manager.
NO

Support Tool file attached for Vista "Cabernet"

DuncanGardner · 07-25-2013, 03:40 AM

Should I return the adapters? It's odd that they were working, then stopped. I've also tested in a Windows XP machine.
The unit is labelled as a WavLink, but was purchased as Winstars WS-UG70H5

JamesH · 07-26-2013, 12:40 PM

Hi

From looking at this page:
http://www.win-star.com/eshop/article.php?id=41

The WS-UG70H5 is not a DisplayLink powered product.

Thanks,
James

DuncanGardner · 07-29-2013, 05:18 AM

Yes, that is what it looks like. But I think my device is just mis-labelled by i-Tech. There's nothing on the device itself that indicates it is WinStars. I tried the drivers anyway - no luck.

07-18-2013, 04:33 AM	#1
DuncanGardner Junior Member Join Date: May 2013 Location: Western Australia Posts: 9	USB Display Adapter not recognised My WavLink USB 3.0 HDMI display adapter is not recognised when I plug it in. Originally I was using it on a W7 laptop in a USB 2.0 slot, and I had to wait ten mins before it would be recognised. I even bought a USB 3.0 adapter, no difference. Eventually that stopped working. So now I'm trying it on a Vista laptop. I have latest DisplayLink s/w installed, and service is running. However in Device Manager I don't have any USB Display Adapter listed, not even the heading. I don't get a "bing" as you usually do when a device is plugged in. I am using a USB port on the laptop, not externally. The adapter does have a power light, which goes on. Also the monitor flickers between analog/hdmi, so some sort of signal is getting through. I've even tried a second DisplayLink adapter, identical model. Sounds like a hardware failure?

07-19-2013, 12:50 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please run through these steps: http://www.displaylink.org/forum/showthread.php?t=896 If the issue persists please post the logs - details for how can be found here: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

07-25-2013, 03:40 AM	#4
DuncanGardner Junior Member Join Date: May 2013 Location: Western Australia Posts: 9	Should I return the adapters? It's odd that they were working, then stopped. I've also tested in a Windows XP machine. The unit is labelled as a WavLink, but was purchased as Winstars WS-UG70H5

07-26-2013, 12:40 PM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi From looking at this page: http://www.win-star.com/eshop/article.php?id=41 The WS-UG70H5 is not a DisplayLink powered product. Thanks, James

07-29-2013, 05:18 AM	#6
DuncanGardner Junior Member Join Date: May 2013 Location: Western Australia Posts: 9	Yes, that is what it looks like. But I think my device is just mis-labelled by i-Tech. There's nothing on the device itself that indicates it is WinStars. I tried the drivers anyway - no luck.