Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

JamesH · 06-03-2013, 04:47 PM

Hi,

This may well be a hardware issue - I'd suggest checking you have the latest USB 3.0 hub firmware for your dock (from the manufacturer's website).

Are you able to try the dock connected to a USB 2.0 port on your notebook?

If neither of the above is an option then you may need to return the dock.

Thanks,
James

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06-03-2013, 04:47 PM	#11
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, This may well be a hardware issue - I'd suggest checking you have the latest USB 3.0 hub firmware for your dock (from the manufacturer's website). Are you able to try the dock connected to a USB 2.0 port on your notebook? If neither of the above is an option then you may need to return the dock. Thanks, James