No Mouse cursor with 8.1 (and workaround)

[Tue-Tue]

I've sent you a PM

Originally Posted by AlbanRampon

Thank you for testing this.
Would you please be able to generate ZIP file of your logs with our Customer Support Tool as described in the last link in my forum post signature?
We need to reproduce the issue to understand what is going wrong and selecting a machin as close to yours as possible will be key.

Kind regards,
Alban

[AlbanRampon]

Tue-Tue,

Thank you for the logs. It has helped us select the machine to setup the reproduction.
Once I have an update from the engineering team, I will share it here.

Kind regards,
Alban

[AlbanRampon]

Hello,

Root cause has been found.
Some graphics cards put the wrong depth (they set it to 0) on the surface.
Instead of simply using the depth value given, we will gather it from somewhere else if we're told it's 0.
We're implementing the change and will have to test it.

Kind regards,
Alban

[AlbanRampon]

Hello,

The fix for that is now available from 8.2 Beta onwards.
http://www.displaylink.org/forum/showthread.php?t=65140

Kind regards,
Alban

[svkowalski]

Hi,

Just a quick word of thanks for resolving the issue I've had with my "invisible" cursor in the extended monitor. I have the Diamond Multimedia MDS3900, as well as the Plugable UD3900. I could never get my cursor to display in the MDS3900 until I installed the 8.2 beta.

Thanks a bunch!

Steve K.