Device issue after upgrade to MacOS 10.15.4

Bioprocess · 03-29-2020, 04:36 AM

I had similar issue with the Dell D6000 Displaylink.
My Dell D6000 stopped charging my MacBook after I had updated to Catalina 10.15.4. I also started having the black screen while streaming Netflix on Safari.
I found the fix on Reddit and it worked for me. See the thread here. The fix is to use a PC to update the D6000's firmware to ver A03.

I hope this works for you all!

JakubDabrowski · 03-30-2020, 10:14 AM

Dear users,

Thank you for your prompt replies!

Because of that we were able to verify the issue further but I would need more information from the users that are still struggling with this ongoing case.

1. If you use D6000 and have used FW update but you are still experiencing problems - please describe the issue in a new post and provide new logs (after FW update)

2. If you are not using D6000 docking station and have not reported the issue yet. Please post a message with log files.

Thank you for your actions.
I will keep you informed about investigation results.

Best regards,
Jakub

Powie · 03-30-2020, 10:43 AM

Output from Icybox DK-2403-C

03-30-2020, 10:14 AM	#2
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 268	Dear users, Thank you for your prompt replies! Because of that we were able to verify the issue further but I would need more information from the users that are still struggling with this ongoing case. 1. If you use D6000 and have used FW update but you are still experiencing problems - please describe the issue in a new post and provide new logs (after FW update) 2. If you are not using D6000 docking station and have not reported the issue yet. Please post a message with log files. Thank you for your actions. I will keep you informed about investigation results. Best regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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03-29-2020, 04:36 AM	#1
Bioprocess Junior Member Join Date: Mar 2020 Posts: 2	I had similar issue with the Dell D6000 Displaylink. My Dell D6000 stopped charging my MacBook after I had updated to Catalina 10.15.4. I also started having the black screen while streaming Netflix on Safari. I found the fix on Reddit and it worked for me. See the thread here. The fix is to use a PC to update the D6000's firmware to ver A03. I hope this works for you all!