XP: 2nd monitor black, adapter lit & recognized

showngo2000 · 05-10-2012, 02:30 PM

I've tried to install the USB display adapter several times and cannot get anything to work. When I go to the Display Settings, it see the 2nd monitor, but it's greyed out and I'm not able to enable it. The USB adapter has a solid green light on it and the software has been installed (verified by COntrol Panel>Programs).

Everytime I re-plug in the adapter, I'm prompted to install the software again. After walking through the steps, it asks me for the "Installation CD". I don't have an installation cd, and point it to the setup file doesn't work. ???

I've ran the support tool and attached the files.

THanks for the help

showngo2000 · 05-10-2012, 02:31 PM

Here's the support files.

Wim · 05-16-2012, 10:13 AM

It looks like our graphics drivers are unable to install on this PC and I'm not sure why.

Could you try uninstalling DisplayLink software and cleaning the PC as described here:

http://kb.displaylink.com/297

Then see if there is an updated driver for your primary graphics card, then reinstall the DisplayLink software and see if this solves the issue.

Wim

05-10-2012, 02:30 PM	#1
showngo2000 Junior Member Join Date: May 2012 Posts: 2	XP: 2nd monitor black, adapter lit & recognized I've tried to install the USB display adapter several times and cannot get anything to work. When I go to the Display Settings, it see the 2nd monitor, but it's greyed out and I'm not able to enable it. The USB adapter has a solid green light on it and the software has been installed (verified by COntrol Panel>Programs). Everytime I re-plug in the adapter, I'm prompted to install the software again. After walking through the steps, it asks me for the "Installation CD". I don't have an installation cd, and point it to the setup file doesn't work. ??? I've ran the support tool and attached the files. THanks for the help

05-16-2012, 10:13 AM	#3
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	It looks like our graphics drivers are unable to install on this PC and I'm not sure why. Could you try uninstalling DisplayLink software and cleaning the PC as described here: http://kb.displaylink.com/297 Then see if there is an updated driver for your primary graphics card, then reinstall the DisplayLink software and see if this solves the issue. Wim