Screen stops working

[Dan]

Originally Posted by qbfalco16

I recently purchased a Kensington USB 3.0 docking station -- sd3500v. I am only hooking up one monitor through the station (with DVI to HDMI converter) and every 5 minutes or so the image on the monitor freezes.

If I have my laptop hooked up with its screen open simultaneously, it's native screen continues to function but the image on the connected monitor stays the same. I've tried powering the monitor on/off, disconnecting the monitor from the station etc. but it keeps the same frozen image.

The only thing that works is disconnecting the hub from my laptop and plugging it back in -- for another 5 minutes or so. Any advice on a fix that works longer?

Really sorry you are suffering from this. I think we may have a partial fix in the next release, but if you could attach the output from http://www.displaylink.com/support/ticket.php?id=269 it would help to narrow down the cause.