Dell XPS 12 and D3000 Docking Station

mfrauenhoffer · 11-11-2013, 02:40 PM

All,

I have a Dell XPS 12 with Windows 8.1 and a Dell D3000 docking station. Normally, it works fine. However, when I disconnect the docking station and reconnect it, Windows finds all new devices and attempts to install the drivers once again. However, it errors out and nothing works. I then proceed to remove every one of those devices with warnings on them and the docking station proceeds to work.

I have to go through this every morning and every time I boot up/plug in to the dock. Is there a known issue with the drivers for Windows 8.1 or does anyone have any suggestions for me?

Thanks!

JamesH · 11-14-2013, 04:34 PM

Hi,

Can you attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Please be sure to enable "Advanced Logging".

Thanks,
James

bwillis · 03-13-2014, 07:55 PM

I also have a Dell XPS12 and a D3000. I am running Windows 8.1 (64-bit).

The D3000 has a link light and blinking traffic indicator when plugged into a known-good network port but the laptop seems unaware that the NIC exists.

I downloaded the latest DisplayLink driver for the D3000 from the Dell website to no avail.

Suggestions?

Brian

JamesH · 03-16-2014, 09:00 PM

Hi,

This sounds like the Ethernet drivers aren't installed.

In Device Manager is there a yellow exclamation mark under "Network adapters"?

If so please follow these steps:

Right click on device in device manager
Select Driver
Select Update Driver
Select Browse my computer for driver software
Select Browse
Enter C:\Program Files\DisplayLink Core Software\
Check Include subfolders
Select Next

Thanks,
James

11-11-2013, 02:40 PM	#1
mfrauenhoffer Junior Member Join Date: Nov 2013 Posts: 1	Dell XPS 12 and D3000 Docking Station All, I have a Dell XPS 12 with Windows 8.1 and a Dell D3000 docking station. Normally, it works fine. However, when I disconnect the docking station and reconnect it, Windows finds all new devices and attempts to install the drivers once again. However, it errors out and nothing works. I then proceed to remove every one of those devices with warnings on them and the docking station proceeds to work. I have to go through this every morning and every time I boot up/plug in to the dock. Is there a known issue with the drivers for Windows 8.1 or does anyone have any suggestions for me? Thanks!

03-13-2014, 07:55 PM	#3
bwillis Junior Member Join Date: Mar 2014 Posts: 1	Same Combination but Different Problem I also have a Dell XPS12 and a D3000. I am running Windows 8.1 (64-bit). The D3000 has a link light and blinking traffic indicator when plugged into a known-good network port but the laptop seems unaware that the NIC exists. I downloaded the latest DisplayLink driver for the D3000 from the Dell website to no avail. Suggestions? Brian

11-14-2013, 04:34 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 Please be sure to enable "Advanced Logging". Thanks, James

03-16-2014, 09:00 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, This sounds like the Ethernet drivers aren't installed. In Device Manager is there a yellow exclamation mark under "Network adapters"? If so please follow these steps: Right click on device in device manager Select Driver Select Update Driver Select Browse my computer for driver software Select Browse Enter C:\Program Files\DisplayLink Core Software\ Check Include subfolders Select Next Thanks, James