AOC External Monitor Connecting and Disconnecting

pkadare · 01-03-2014, 10:45 AM

I am running v7.5 on Windows 8.1 Enterprise with an AOC USB monitor and it will work for a little while then begins to disconnect/connect repeatedly until I unplug the monitor. I've been through all of the troubleshooting steps and nothing seems to resolve the problem. I've attached the ZIP file generated by the support tool.

Wim · 01-03-2014, 11:52 AM

This can be due to a lack of power from the USB port. Is it connected directly to the PC? and the PC is not on battery?

Wim

pkadare · 01-03-2014, 12:13 PM

Quote:

Originally Posted by Wim

This can be due to a lack of power from the USB port. Is it connected directly to the PC? and the PC is not on battery?

Wim

It is a Dell Precision M4800 and the monitor is directly connected. I doubt it is a power issue as it occurs even when I have the extra power only USB connector on the monitor connected.

Wim · 01-03-2014, 02:32 PM

The logs show that the monitor is connecting/disconnecting from the USB bus so this is something with the hardware rather than a driver issue.

Are you using the USB cable that came with the display? Failing that I would contact AOC.

Thanks

Wim

01-03-2014, 11:52 AM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	This can be due to a lack of power from the USB port. Is it connected directly to the PC? and the PC is not on battery? Wim

01-03-2014, 02:32 PM	#4
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	The logs show that the monitor is connecting/disconnecting from the USB bus so this is something with the hardware rather than a driver issue. Are you using the USB cable that came with the display? Failing that I would contact AOC. Thanks Wim