BSOD On New Laptop

tstephens · 01-06-2014, 06:25 PM

I've been using my DisplayLink for a couple of years with no problems, I just got an upgraded laptop and every time I install the DisplayLink drivers/software Windows blue screens on boot up.

I've tried a number of different versions of the software v6.4 which I used previously as well as 7.4 and 7.5 but all are giving the same problem. I did verify that I have the latest video card drivers as well.

Any thoughts?

JamesH · 01-19-2014, 01:45 AM

Hi,

To help us investigate this issue can you follow these steps:
1. Disconnect the DisplayLink enabled device
2. Uninstall any DisplayLink software
3. Run this tool http://www.displaylink.com/support/ticket.php?id=297
4. Install v7.5 M0
5. Reconnect the DisplayLink enabled device
6. See if you get the issue again
7. Attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269

This will help us pin point this issue.

Thanks,
James

tstephens · 01-20-2014, 02:23 PM

Hi James,

I had the same problem.
Here's the support file.

Thanks
Tom

JamesH · 01-20-2014, 04:36 PM

Hi,

Thanks, I've raised this internally.

James

tstephens · 02-05-2014, 12:03 AM

Hi any progress on this? Is there something I can do to provide more information?

JamesH · 02-06-2014, 02:15 PM

Hi,

Yes please -
A full memory dump could help on this. To create one, the following command has to be executed in a command prompt window opened as Administrator:

"reg add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\CrashControl /v CrashDumpEnabled /t REG_DWORD /d 1"

Then a machine reboot will be required for the above to take effect.

After you hit the BSOD again please upload the new logs.

Thanks,
James

01-19-2014, 01:45 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, To help us investigate this issue can you follow these steps: 1. Disconnect the DisplayLink enabled device 2. Uninstall any DisplayLink software 3. Run this tool http://www.displaylink.com/support/ticket.php?id=297 4. Install v7.5 M0 5. Reconnect the DisplayLink enabled device 6. See if you get the issue again 7. Attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 This will help us pin point this issue. Thanks, James

01-20-2014, 04:36 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Thanks, I've raised this internally. James

02-05-2014, 12:03 AM	#5
tstephens Junior Member Join Date: Jan 2012 Posts: 6	Hi any progress on this? Is there something I can do to provide more information?

02-06-2014, 02:15 PM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Yes please - A full memory dump could help on this. To create one, the following command has to be executed in a command prompt window opened as Administrator: "reg add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\CrashControl /v CrashDumpEnabled /t REG_DWORD /d 1" Then a machine reboot will be required for the above to take effect. After you hit the BSOD again please upload the new logs. Thanks, James