ASUS MB169 Display not working with USB 3.0

AlbanRampon · 01-26-2018, 03:35 PM

Hello Mike,

Thank you for your patience, I missed your message.

Your monitor is having difficulty talking with your computer.
I have limited information because this problem occurs when the computer asks the monitor for identification details. It could be because the monitor was designed to work with a driver higher than this, as security and features are updated regularly. From what I can see, it seems you must use something higher than 8.0 M0 for this product, but I don't have the full picture.

The first step would be to remove DisplayLink software after having disconnected the AOC monitor.
Then, download and install a recent version, like 8.4 M0 and reboot.
I would welcome new logs when this has been performed, if the issue persists, as I would get more details on the next step.

Kind regards,
Alban

01-26-2018, 03:35 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello Mike, Thank you for your patience, I missed your message. Your monitor is having difficulty talking with your computer. I have limited information because this problem occurs when the computer asks the monitor for identification details. It could be because the monitor was designed to work with a driver higher than this, as security and features are updated regularly. From what I can see, it seems you must use something higher than 8.0 M0 for this product, but I don't have the full picture. The first step would be to remove DisplayLink software after having disconnected the AOC monitor. Then, download and install a recent version, like 8.4 M0 and reboot. I would welcome new logs when this has been performed, if the issue persists, as I would get more details on the next step. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution