Displaylink ceases to work in 10.13.4

Alanant · 03-30-2018, 01:33 AM

Also confirming that our DisplayLink docks remain nonfunctional in the official 10.13.4 official release. The DisplayLink software was removed, Mac rebooted, display link software reinstalled, rebooted.

I feel sorry for the folks manning the helpdesks at every DisplayLink licensee. It's going to be rough.

vanhoosr · 03-30-2018, 03:00 AM

DisplayLink dead, black screen

MacBook Air (13-inch, Early 2015), just upgraded to Mac OS 10.13.4

Steve

Poly · 03-30-2018, 03:20 AM

Some official information from DisplayLink would be great. Perhaps even a warning on the driver's front page for macOS users?

Shall the Mac users postpone the 10.13.4 update, wait for a driver update or is it safe to say that DisplayLink support via USB on macOS is over ?

Is DisplayLink hardware past 10.13.4 just an expensive doorstopper?

Alanant · 03-30-2018, 03:25 AM

The only licensee with a mention of this issue is Plugable. They updated an older blog post after 10.13.4 was released and advise not to upgrade.

Wim · 03-30-2018, 07:13 AM

Dear all

As you have found, the released 10.13.4 update does not change the issues seen with the betas. It causes DisplayLink connected displays to go blank after the OS upgrade, with the current DisplayLink driver [4.1] installed. Functionality such as Ethernet and audio, where implemented, is unaffected. We have alerted Apple to this issue and have been working hard to find a resolution. These features continue to work as expected in 10.13.3.

In the meantime, we are releasing a new driver [4.3] that will enable clone mode, but not mirror or extended mode displays in 10.13.4. If you require mirror or extended mode displays, we recommend that you stay on macOS 10.13.3 at this time.

We understand that this loss of functionality on OS upgrade is potentially disruptive for our users and customers. Please be assured that this issue has the highest business priority in DisplayLink. We thank you for your patience and will provide an update on this situation, as soon as we have further information to share.

Wim

dsjdsj · 03-30-2018, 07:31 AM

Thank you for the update. I notice from previous posts that this has been going on for a while. Do you have any idea about the time frame for this to be resolved?

dolphinman · 03-30-2018, 09:07 PM

Quote:

Originally Posted by Wim

Dear all

As you have found, the released 10.13.4 update does not change the issues seen with the betas. It causes DisplayLink connected displays to go blank after the OS upgrade, with the current DisplayLink driver [4.1] installed. Functionality such as Ethernet and audio, where implemented, is unaffected. We have alerted Apple to this issue and have been working hard to find a resolution. These features continue to work as expected in 10.13.3.

In the meantime, we are releasing a new driver [4.3] that will enable clone mode, but not mirror or extended mode displays in 10.13.4. If you require mirror or extended mode displays, we recommend that you stay on macOS 10.13.3 at this time.

We understand that this loss of functionality on OS upgrade is potentially disruptive for our users and customers. Please be assured that this issue has the highest business priority in DisplayLink. We thank you for your patience and will provide an update on this situation, as soon as we have further information to share.

Wim

---------------------------
Please forgive the redundant question:
(Re: ASUS MB169B+ DisplayLink drivers for High Sierra 10.13.4 update).

How soon will you have this resolved (a week, a month)?
This is ultra urgent for me, as it is for others. Please let me know something.
Thank you so much!

tommiy · 03-30-2018, 10:00 PM

Reading between the lines given that the issue has existed throughout the beta's and has not been solved I think that you may say it could be a very long time before displaylink is functional again.

I tried to post a issue in the Apple forums related to this problem and it was removed because 'i ranted' over the poor quality of apple bug fix releases that break existing used functionality and is not disclosed in release notes.

Quote:

Originally Posted by dolphinman

---------------------------
Please forgive the redundant question:
(Re: ASUS MB169B+ DisplayLink drivers for High Sierra 10.13.4 update).

How soon will you have this resolved (a week, a month)?
This is ultra urgent for me, as it is for others. Please let me know something.
Thank you so much!

dizash · 03-30-2018, 08:43 AM

Just to confirm a couple of things you guys already probably know:

1. The workaround that another user posted a few betas ago and stopped working after one of the updates (Beta 4 or Beta 5): launchctl unload /Library/LaunchAgents/com.displaylink.useragent.plist
THIS CONTINUES NOT TO WORK BUT WAS A GOOD SOURCE OF HOPE DURING EARLIER BETAS.

2. Again, sorry if redundant - the DisplayLink Hardware still shows up in the USB Section of System Information (accessible via "About This Mac").

The OS definitely responds to the device but sadly just to display a constant blank screen.

I wish I could remember the last time I checked "Displays" under system preferences, but it's been at least 2 Betas or so. Under this Pref Pane I used to see the Arrange Tab and the option to gather all screens. It's weird (at least to my level of knowledge) that the above are not present in this pref pane but I guess it makes sense to an extent as I can no longer move the pointer with the trackpad off either the built in display or the one attached via TB. I wish I could remember when this behavior started. I can't say for certain, but it was one of the last Betas (maybe 6?). Prior to that, I could move my pointer to the blacked out screen and take a screen shot which when opened showed the display as it usually looked as if it was hidden behind a black screen sized rectangle.

Thanks to everyone who's been sharing - at least I've had the consolation from my fellow users that their DL hardware is not functioning either.

Hope to see some news soon.....thnx.

uncplayer23 · 03-30-2018, 12:03 PM

I just got this from the manufacturer of my dock:

Thank you for being a Plugable Triple Display Docking Station user.

If this product is being used with a Mac, we have important news about macOS 10.13.4. This new macOS release only supports displays which are directly provided by a GPU or via AirPlay.

For this dock, this means versions of Apple macOS after 10.13.3 will only support the single 4K HDMI port on the dock which uses DisplayPort Over USB-C technology (which is directly GPU connected). The second and third displays on the dock -- the DVI and 2K HDMI ports using DisplayLink technology -- will no longer function. Windows and Chromebook computers are not affected, and will continue to work as usual.

TAKE ACTION

To continue to use all dock functions with your Mac, macOS updates must be disabled to remain on 10.13.3. To do so, uncheck the two highlighted boxes in the screenshot below. The boxes to uncheck (disable) are "Download updates in background" and "Install macOS updates" These are found in the "App Store" portion of "System Preferences" within macOS.

03-30-2018, 03:00 AM	#2
vanhoosr Junior Member Join Date: Mar 2018 Posts: 1	Me, too (10.13.4) DisplayLink not working DisplayLink dead, black screen MacBook Air (13-inch, Early 2015), just upgraded to Mac OS 10.13.4 Steve

03-30-2018, 03:20 AM	#3
Poly Member Join Date: Oct 2017 Posts: 36	Some official information from DisplayLink would be great. Perhaps even a warning on the driver's front page for macOS users? Shall the Mac users postpone the 10.13.4 update, wait for a driver update or is it safe to say that DisplayLink support via USB on macOS is over ? Is DisplayLink hardware past 10.13.4 just an expensive doorstopper? __________________ MacBook 12-inch (Early 2016) • MacBook Pro 15-inch (2018) • HP Elite USB-C-Docking Station G2 (X7W54AA) • HP 3005PR • Dell Adapter USB-C HDMI/VGA/Ethernet (470-ABQN)

03-30-2018, 07:31 AM	#6
dsjdsj Junior Member Join Date: Mar 2018 Posts: 1	Time Frame Thank you for the update. I notice from previous posts that this has been going on for a while. Do you have any idea about the time frame for this to be resolved?

03-30-2018, 01:33 AM	#1
Alanant Member Join Date: Jan 2018 Posts: 31	Also confirming that our DisplayLink docks remain nonfunctional in the official 10.13.4 official release. The DisplayLink software was removed, Mac rebooted, display link software reinstalled, rebooted. I feel sorry for the folks manning the helpdesks at every DisplayLink licensee. It's going to be rough.

03-30-2018, 03:25 AM	#4
Alanant Member Join Date: Jan 2018 Posts: 31	The only licensee with a mention of this issue is Plugable. They updated an older blog post after 10.13.4 was released and advise not to upgrade.

03-30-2018, 07:13 AM	#5
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Dear all As you have found, the released 10.13.4 update does not change the issues seen with the betas. It causes DisplayLink connected displays to go blank after the OS upgrade, with the current DisplayLink driver [4.1] installed. Functionality such as Ethernet and audio, where implemented, is unaffected. We have alerted Apple to this issue and have been working hard to find a resolution. These features continue to work as expected in 10.13.3. In the meantime, we are releasing a new driver [4.3] that will enable clone mode, but not mirror or extended mode displays in 10.13.4. If you require mirror or extended mode displays, we recommend that you stay on macOS 10.13.3 at this time. We understand that this loss of functionality on OS upgrade is potentially disruptive for our users and customers. Please be assured that this issue has the highest business priority in DisplayLink. We thank you for your patience and will provide an update on this situation, as soon as we have further information to share. Wim

03-30-2018, 08:43 AM	#9
dizash Junior Member Join Date: Jan 2018 Posts: 10	Just to confirm a couple of things you guys already probably know: 1. The workaround that another user posted a few betas ago and stopped working after one of the updates (Beta 4 or Beta 5): launchctl unload /Library/LaunchAgents/com.displaylink.useragent.plist THIS CONTINUES NOT TO WORK BUT WAS A GOOD SOURCE OF HOPE DURING EARLIER BETAS. 2. Again, sorry if redundant - the DisplayLink Hardware still shows up in the USB Section of System Information (accessible via "About This Mac"). The OS definitely responds to the device but sadly just to display a constant blank screen. I wish I could remember the last time I checked "Displays" under system preferences, but it's been at least 2 Betas or so. Under this Pref Pane I used to see the Arrange Tab and the option to gather all screens. It's weird (at least to my level of knowledge) that the above are not present in this pref pane but I guess it makes sense to an extent as I can no longer move the pointer with the trackpad off either the built in display or the one attached via TB. I wish I could remember when this behavior started. I can't say for certain, but it was one of the last Betas (maybe 6?). Prior to that, I could move my pointer to the blacked out screen and take a screen shot which when opened showed the display as it usually looked as if it was hidden behind a black screen sized rectangle. Thanks to everyone who's been sharing - at least I've had the consolation from my fellow users that their DL hardware is not functioning either. Hope to see some news soon.....thnx.

03-30-2018, 12:03 PM	#10
uncplayer23 Junior Member Join Date: Mar 2018 Posts: 1	I just got this from the manufacturer of my dock: Thank you for being a Plugable Triple Display Docking Station user. If this product is being used with a Mac, we have important news about macOS 10.13.4. This new macOS release only supports displays which are directly provided by a GPU or via AirPlay. For this dock, this means versions of Apple macOS after 10.13.3 will only support the single 4K HDMI port on the dock which uses DisplayPort Over USB-C technology (which is directly GPU connected). The second and third displays on the dock -- the DVI and 2K HDMI ports using DisplayLink technology -- will no longer function. Windows and Chromebook computers are not affected, and will continue to work as usual. TAKE ACTION To continue to use all dock functions with your Mac, macOS updates must be disabled to remain on 10.13.3. To do so, uncheck the two highlighted boxes in the screenshot below. The boxes to uncheck (disable) are "Download updates in background" and "Install macOS updates" These are found in the "App Store" portion of "System Preferences" within macOS.