D6000 on USB-c Issues

AlbanRampon · 11-06-2018, 09:03 AM

Hello,

I have not yet received feedback, unfortunately.

I believe you have compelling evidence of a hardware issue here: it's not up to the computer to add/remove chips from the USB. The dock controller seems to not let the DL chip be there when in USB-C mode.

So, I think contacting Dell technical support and discuss a replacement with them would be the quickest way forward. I will still use that information internally to get the case understood.

Kind regards,
Alban

11-06-2018, 09:03 AM	#7
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, I have not yet received feedback, unfortunately. I believe you have compelling evidence of a hardware issue here: it's not up to the computer to add/remove chips from the USB. The dock controller seems to not let the DL chip be there when in USB-C mode. So, I think contacting Dell technical support and discuss a replacement with them would be the quickest way forward. I will still use that information internally to get the case understood. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution