Often Slowdowns, Lags, Freezes on all Mac Devices

[daubstepper]

Originally Posted by Szymon

Meanwhile the engineering team is working on a solution to this problem, could you please test whether the following workaround makes any difference in your case?

Proposed workaround is to make sure the refresh rate of every external display is set to 60Hz or multiply of 60 as in the screen shot below. Please, let me know of your result.

Regards,
Szymon

I just searched the forum as I am also experiencing lag on both of my Sequoia 15.3.1 Macbook Pro 16-inch 2023 M2 Max laptop's external monitors after just adding a wavelink wl-ug75pd1-dh with DisplayLink running the latest available DisplayLink Manager 1.11.0 Build 28 (I have tried both with and without the experimental higher res modes enabled with no difference). It is especially noticeable when zooming out mission control to show all windows, but even just moving the mouse around often stutters or lags and is incredibly annoying, there is always some cursor lag, but sometimes it gets really bad.

I just checked and both of my external monitors are already set at 60Hz.

I just submitted my support tool logs and am waiting to hear back ��

[Szymon]

Hi daubstepper,

Sorry the workaround didn't help in your case. Just checking recently reported issues to take a look into the your report, but unable to find it. Did you follow this instruction How to report macOS issues to DisplayLink and send the report together with the logs to technical-enquiries@synaptics.com?

Regards,
Szymon

[daubstepper]

Originally Posted by Szymon

Hi daubstepper,

Sorry the workaround didn't help in your case. Just checking recently reported issues to take a look into the your report, but unable to find it. Did you follow this instruction How to report macOS issues to DisplayLink and send the report together with the logs to technical-enquiries@synaptics.com?

Regards,
Szymon

Thanks for the email address. I did attempt to send the logs in three different times using the workflow in the app, but that appears to be buggy (please fix that), and despite saying they were sent, I am guessing they were not. I just attached all three log zip files to the email to the address you provided.

EDIT: Lol... and just got this error back, I guess I will try just sending the one latest log file and hope for the best...
"""
Message too large
Your message couldn't be delivered to technical-enquiries@synaptics.com because it exceeds the size limit. Try reducing the message size and resending.
The response from the remote server was:
550 5.7.0 Message Size Violation
"""

[vpkraja]

I have the same issue in mouse and keyboard lag and screen refresh lag and move the screen accross monitor lag. Everyone compalin in many website. Display link does not with Mac. Mac only works with the default set of monitors allowed by design without any issues . MAC M4 supports 2 external monitor . M4 MAX PRO supports external 3. waiting for any solution from displaylink. I tried many docs with 3 monitior support all has the lag issues with MAC except MAC M4 MAX(I hope)

[dbienkowski]

Hi vpkraja,
Have you tried using DisplayLink Manager 1.12.0?
If it doesn't solve your problem then please contact us directly, where we can assess where the problem lies after you send us the logs.

[vpkraja]

I tried the below docs . This issue is not related to Dock it is related to displaylnk

4URPC USB C Docking Station 3 Monitors with 120W Power Adapter, Displaylink Docking Station 3 HDMI for MacBook, Windows, and Chrome with USB C(3 HDMI, 5 USB, Ethernet, SD/microSD)

https://www.amazon.com/dp/B0DKF5DDLM...fed_asin_title

Plugable USB C Triple Display Docking Station with Laptop Charging for Thunderbolt, USB4, or USB C Systems, Compatible with Windows, macOS, and ChromeOS laptops (3x HDMI, 6x USB 5Gbps Ports, 100W USB PD)

https://www.amazon.com/dp/B08DDH5CPW...fed_asin_title

Minisopuru DisplayLink Triple Display Docking Station for MacBook M1/M2/M3/M4/Windows, DisplayLink Docking Station with 2 HDMI & 2 DisplayPort,100W Charge, USB-C Data, Ethernet, Audio,4 USBA Ports

https://www.amazon.com/dp/B0BJ28RQ2N...fed_asin_title

AUIMCE Mac Docking Station Dual Monitor 2 HDMI for MacOS and USB C Port Windows Systems Laptop, Up to 4K/60Hz, Implement MST Display for MacBook Pro/Air and Hp Lenovo Dell Android Laptops

I tried different resolutions and refresh rates. When I tried two monitors with non-DisplayLink docks, It worked without lag. So the verdict is that the Macbook PRO M4 will work naturally with Two monitors, not with 3. Even if you use DisplayLink, it seems to work with unusable lag.

The details are there in Apple website.
https://support.apple.com/en-us/101571

I tried all the latest version of DisplayLink drivers and managers , the mouse and keyboard lag did not go away

[vpkraja]

I tried all the latest version of DisplayLink drivers and managers , the mouse and keyboard lag did not go away

[spoocq]

Is there any update on this? This is happening to me as well. (macOS 15.5, DLM 1.12.3)

[vpkraja]

Originally Posted by vpkraja

I tried the below docs . This issue is not related to Dock it is related to displaylnk

4URPC USB C Docking Station 3 Monitors with 120W Power Adapter, Displaylink Docking Station 3 HDMI for MacBook, Windows, and Chrome with USB C(3 HDMI, 5 USB, Ethernet, SD/microSD)

https://www.amazon.com/dp/B0DKF5DDLM...fed_asin_title

Plugable USB C Triple Display Docking Station with Laptop Charging for Thunderbolt, USB4, or USB C Systems, Compatible with Windows, macOS, and ChromeOS laptops (3x HDMI, 6x USB 5Gbps Ports, 100W USB PD)

https://www.amazon.com/dp/B08DDH5CPW...fed_asin_title

Minisopuru DisplayLink Triple Display Docking Station for MacBook M1/M2/M3/M4/Windows, DisplayLink Docking Station with 2 HDMI & 2 DisplayPort,100W Charge, USB-C Data, Ethernet, Audio,4 USBA Ports

https://www.amazon.com/dp/B0BJ28RQ2N...fed_asin_title

AUIMCE Mac Docking Station Dual Monitor 2 HDMI for MacOS and USB C Port Windows Systems Laptop, Up to 4K/60Hz, Implement MST Display for MacBook Pro/Air and Hp Lenovo Dell Android Laptops

I tried different resolutions and refresh rates. When I tried two monitors with non-DisplayLink docks, It worked without lag. So the verdict is that the Macbook PRO M4 will work naturally with Two monitors, not with 3. Even if you use DisplayLink, it seems to work with unusable lag.

The details are there in Apple website.
https://support.apple.com/en-us/101571

I tried all the latest version of DisplayLink drivers and managers, the mouse and keyboard lag did not go away

The only solution is to buy a MacBook Pro M4 Max, which by default supports three external monitors without a DisplayLink dock